Aquatics Supervisor

All Career•Pine Mountain, GA

About The Position

Responsibilities and Duties: Approach all encounters with guests and team members in a friendly, service-oriented manner. Maintain regular attendance in compliance with Callaway standards, as required by scheduling. Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working. Always comply with Callaway standards and regulations to encourage safe and efficient operations. Assist in leading, supervising, and mentoring beach lifeguards and aquatics team members. Support scheduling, staffing levels, rotations, and daily assignments to maintain optimal coverage. Provide ongoing support towards aquatic health through regular testing and management of pool chemistry. Provide ongoing coaching, performance feedback, and corrective action as needed. Conduct routine safety audits of resort facilities to include restaurants, attractions, and lodging. Assist with daily opening, operation, and closing of beach and aquatic facilities. Monitor water conditions, weather, crowd levels, and environmental hazards. Coordinate responses to aquatic incidents, rescues, and medical emergencies. Help ensure compliance with local, state, and resort to aquatic safety regulations. Conduct routine safety checks, equipment inspections, and facility audits. Participate in emergency drills, in-service training, and after-action reviews. Complete and review incident, rescue, and injury reports; identify trends and recommend improvements Assist with onboarding, training, and certification maintenance for lifeguard staff. Support ongoing in-service training focused on rescue skills, first aid, CPR, and guest interaction. Assist with developing and improving aquatic safety programs, procedures, and response plans. Perform other duties as assigned by supervisor or management. Attend all meetings/training as required by supervisor or manager. Qualifications: Education & Experience: 2–4 years of experience in aquatics or lifeguarding operations. Prior supervisory or lead experience in an aquatic or beach lifeguard environment. Current Lifeguard certification required; Ellis & Associates Lifeguard Instructor Certification preferred. Experience in resorts, waterparks, or large guest-facing aquatic environments preferred. Physical Requirements: Ability to swim continuously and perform water rescues in open-water or beach environments. Ability to stand, walk, and remain vigilant for extended periods. Ability to lift, carry, and assist guests or equipment weighing up to 50 lbs. Capability to respond rapidly to emergencies, including running on sand and swimming against currents. Comfortable working outdoors in varying weather conditions, including heat and sun exposure. Ability to work extended hours, weekends, and holidays as operationally required. Skills & Qualifications: Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member. Be able to evaluate and select among alternative courses of action quickly and accurately. Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests. Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits. Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need. Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests. Be able to work with and understand financial information and data and perform basic math functions. Be able to show thorough knowledge of lifeguarding practices, rescue techniques, and emergency action plans.

Requirements

2–4 years of experience in aquatics or lifeguarding operations.
Prior supervisory or lead experience in an aquatic or beach lifeguard environment.
Current Lifeguard certification required
Ability to swim continuously and perform water rescues in open-water or beach environments.
Ability to stand, walk, and remain vigilant for extended periods.
Ability to lift, carry, and assist guests or equipment weighing up to 50 lbs.
Capability to respond rapidly to emergencies, including running on sand and swimming against currents.
Comfortable working outdoors in varying weather conditions, including heat and sun exposure.
Ability to work extended hours, weekends, and holidays as operationally required.
Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
Be able to evaluate and select among alternative courses of action quickly and accurately.
Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
Be able to work with and understand financial information and data and perform basic math functions.
Be able to show thorough knowledge of lifeguarding practices, rescue techniques, and emergency action plans.

Nice To Haves

Ellis & Associates Lifeguard Instructor Certification preferred.
Experience in resorts, waterparks, or large guest-facing aquatic environments preferred.

Responsibilities

Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
Always comply with Callaway standards and regulations to encourage safe and efficient operations.
Assist in leading, supervising, and mentoring beach lifeguards and aquatics team members.
Support scheduling, staffing levels, rotations, and daily assignments to maintain optimal coverage.
Provide ongoing support towards aquatic health through regular testing and management of pool chemistry.
Provide ongoing coaching, performance feedback, and corrective action as needed.
Conduct routine safety audits of resort facilities to include restaurants, attractions, and lodging.
Assist with daily opening, operation, and closing of beach and aquatic facilities.
Monitor water conditions, weather, crowd levels, and environmental hazards.
Coordinate responses to aquatic incidents, rescues, and medical emergencies.
Help ensure compliance with local, state, and resort to aquatic safety regulations.
Conduct routine safety checks, equipment inspections, and facility audits.
Participate in emergency drills, in-service training, and after-action reviews.
Complete and review incident, rescue, and injury reports; identify trends and recommend improvements
Assist with onboarding, training, and certification maintenance for lifeguard staff.
Support ongoing in-service training focused on rescue skills, first aid, CPR, and guest interaction.
Assist with developing and improving aquatic safety programs, procedures, and response plans.
Perform other duties as assigned by supervisor or management.
Attend all meetings/training as required by supervisor or manager.