Aquatics Supervisor

Smoky Mountain Resorts • Sevierville, TN

5d • $21 - $23 • Onsite

About The Position

Within your respective shift assignment(s), the Aquatics Supervisor (AQS) will collaborate with the Aquatics Manager (AQM) to effectively direct and manage SMR aquatics operations and waterpark safety. The AQS is trained in water safety and enforces all pool regulations including SMR Policies and Procedures in accordance with property and applicable Lifeguard Manuals. This leadership role is significant to lead with integrity and coach team members to success, execute business requirements, and to support the aquatics team as they serve our guest. The AQS is responsible for guest satisfaction and employee accountability, as well as completing their daily work tasks and any additional tasks assigned. The AQS will work 8 to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep operations running efficiently. Commitment to SMR’s Legendary Service: A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays. Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Requirements

• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, helping others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Recognized as a positive influence to others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company’s image.
• Ability to train and continually monitor team members in regard to surveillance techniques, accident prevention, rescue techniques, first aid and CPR/AED.
• Be in good physical condition and be able to perform indoor and outdoor duties.
• Excellent attention-to-detail.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
• Adapt Spanish interpretation when necessary.
• Digitally savvy with the ability to become knowledgeable, regarding team member training and use of the Purple Cloud system, Paycor system and advanced Property Management system and is required.
• High school diploma or equivalent is required.
• 1 or more years directly supervising a minimum of 6 team members is required.
• Aquatic/waterpark experience is required in addition to one or more of the following industries which includes: Hospitality, Resort or Theme Park is preferred.
• Certification for ’Shallow Water Lifeguarding’ is required or the ability to obtain within 14 days from work start date. (includes First Aid and CPR).
• Certification for Pool Operator (CPO) is required or the ability to obtain within 30 days from work start date. (These professionals are responsible for pool safety, maintenance, cleaning, management, expansion, and more).
• Strength, stamina and long distance endurance is required.
• Valid driver’s license.
• Ability to work within a diverse workforce.

Nice To Haves

• Aquatic/waterpark experience is required in addition to one or more of the following industries which includes: Hospitality, Resort or Theme Park is preferred.
• American Red Cross Lifeguard Instructor certification is preferred or the ability to obtain within 6 months from work start date.

Responsibilities

• Supervise daily Aquatics operations and team members to include, but not limited to; aquatics, evaluating team members, training, testing, certification of team members if certified to do so, coaching, compliance, rentals, and aquatic common areas.
• Maintain and monitor activities to achieve the highest level of cleanliness, maintenance, safety and care in pool areas to include, but not limited to; swimming pool, slides, water elements, play features, steps, tables and seating, pool activity areas, waterpark/hotel areas and team member back of house areas.
• Knowledge and ability to comply with all Company operating policies and procedures to follow and enforce in compliance with property and applicable Lifeguard Manuals.
• First Aid and CPR certification: Participate and/or lead in weekly in-service training and drills.
• Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
• Respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.
• In the event of a potential emergency, assist or rescue pool users (guests) who may be sick, hurt or in distress.
• Enforce SMR pool regulations and educate guests about them.
• Informed and knowledgeable of resort/hotel property for ‘activity and event’ guest experience locations.
• Perform closing procedures at waterpark after closing.
• Communicate with my AQM in regard to projects, special events, inventory, guest impact items, and team member performance.
• Collaborate with the AQM to complete orders as directed and in a timely manner to meet capacity demands.
• Perform other incidental and related duties as required and/or assigned.
• Create two-way communication with team members by providing regular feedback and immediate instruction when necessary.
• Collaborate with other team members and my manager to communicate issues and coordinate tasks to ensure waterpark/aquatics areas operate cohesively and efficiently.
• Contributes to building a positive team spirit.
• No team member will pose a direct threat to the health/safety of self or others.
• Responsible for taking proper health precautions such as; using sunscreen, wearing sunglasses, and staying hydrated and well rested.
• Lead and practice ‘what if’ safety and waterpark scenarios.
• High standard of accuracy in all aspects of the job and other project assignments.
• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED