Aquatics Operations Coordinator
About The Position
Under the supervision of the Aquatics Director, the Aquatics Operations Coordinator is responsible for managing the safety, programming, member retention, and customer satisfaction within the Aquatics Department. This role includes assisting the Aquatics Director in supervising Lifeguards, Lead Lifeguards, and Lifeguard Instructors, overseeing facility operations, and coordinating pool schedules for programs and activities. The Aquatics Operations Coordinator is also responsible for maintaining accurate timekeeping records for aquatics staff and ensuring all required training and certifications are current. Additionally, the coordinator ensures that operations comply with the organization’s policies and safety standards. This role involves supporting the Aquatics Director in developing and enhancing the branch’s aquatics programs and staff. The position requires a minimum of 20 hours of direct service, which may include lifeguarding, lifeguard instruction, swim instruction, or deck supervision.
Requirements
- High school diploma or equivalent.
- 1+ year of experience in Aquatics operations.
- 1+ year of experience supervising and leading teams.
- Availability to work mornings, afternoons, evenings, and weekends.
- Basic proficiency with computer applications, including Microsoft Outlook, Word, Excel, and Google Drive.
- Current certifications in CPR/AED, First Aid, Oxygen Administration, American Red Cross Lifeguard, and American Red Cross Lifeguard Instructor.
Nice To Haves
- 2+ years of supervising and leading teams
- Strong background in aquatics and leadership
- Bilingual in Spanish, Cantonese, Mandarin, or other languages.
Responsibilities
- Recruiting, hiring, training, scheduling, and managing lifeguards and lead lifeguards
- Reviewing staff performance and developing strategies to motivate and guide teams toward goals
- Providing regular coaching and feedback to support staff development
- Tracking and overseeing lifeguard certifications and scheduling additional training
- Maintaining up-to-date staff certifications and enforcing safety standards for lifeguards
- Educating staff on and enforcing Aquatics Safety Policies and Procedures
- Monitoring and maintaining emergency equipment to ensure proper working conditions
- Overseeing audits (daily, weekly, monthly) for equipment checks, capacity counts, drills, and compliance
- Creating and managing schedules for part-time, full-time, and seasonal lifeguards
- Adjusting lifeguard schedules to meet pool capacity needs while adhering to work-hour policies
- Ensuring coverage for lifeguarding or swim instruction as needed in coordination with the Aquatics Director
- Leading at least six lifeguarding and oxygen administration training sessions annually
- Planning and organizing safety training courses, including instruction and registration
- Leading monthly in-service training sessions for lifeguard staff
- Assisting with private and group swim lessons as needed
- Delivering and promoting high-quality programming to members
- Providing excellent service by addressing member concerns and escalating issues when necessary
- Supporting volunteer recruitment for the Annual Giving Campaign
- Assisting in organizing events like Safety Around Water week and summer splash camps
- Approving and ensuring the accuracy of bi-monthly timecards for Aquatics staff
- Collaborating with leadership to maintain standards in safety, financial goals, and staff satisfaction
- Ensuring smooth facility operations in the absence of Aquatics Directors
- Collaborating with leadership to maintain safety/policy standards and achieve financial goals
- Providing leadership during high-pressure situations and ensuring the safety of all facility users
- Leading by example in maintaining composure and delivering excellent customer service
- Providing coverage for lifeguarding or swim instructing as needed
- Ensuring availability during mornings, evenings, and weekends based on program or facility needs.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
