Aquatics Manager

Waterworks Aquatics Inc•San Jose, CA

17d

About The Position

The Aquatics Manager is responsible for driving swim lesson growth, maintaining instructional quality, and ensuring every family has a positive experience at the facility. This role plays a critical part in meeting lesson count objectives, improving retention, and coaching instructors to deliver consistent, high-quality lessons. This is a hands-on leadership role that requires active deck presence, strong coaching skills, and the ability to balance performance goals with safety, morale, and customer satisfaction.

Requirements

2–4 years of supervisory or management experience.
Experience coaching, mentoring, and evaluating team performance.
Background working with children and families in an educational or recreational setting.
Strong communication, follow-through, and attention to detail.
CPR, AED, and First Aid certification (or ability to obtain within 30 days).
Ability to meet physical requirements of an active aquatic environment.

Nice To Haves

Bachelor’s degree preferred but not required.

Responsibilities

Drive lesson growth and exceed lesson count objectives.
Monitor and manage key performance metrics including retention, renewals, level advancement, and customer feedback.
Coach instructors to improve lesson quality, engagement, and customer retention.
Ensure families are satisfied with instructors, progress, scheduling, and facility conditions.
Oversee aquatics training programs, including evaluations, in-water training, role-play, and trainee release.
Provide consistent feedback—both positive and corrective—with proper documentation.
Evaluate lessons and wrap-up conversations with focus on progress, renewals, and growth tactics.
Step in for safety interventions and instructional support as needed.
Maintain high morale and support staff reliability using company protocols.
Respond to parent concerns and escalate to Customer Relations when appropriate.
Submit daily reports and complete daily cash-out reports.
Assist with marketing initiatives and encourage online reviews.
Ensure pool water balance, equipment readiness, and facility standards.