Aquatics Lead & Keyholder

Goldfish Swim School - Mount Laurel•Mount Laurel Township, NJ

40d

About The Position

Our Lead Instructor & Front Desk Supervisor is a keyholder position responsible for delivering high-quality swim instruction, supervising daily operations, supporting staff, and providing excellent customer service. This role ensures smooth facility operations, safety compliance, and a positive experience for students and families.

Requirements

Prior experience in swim instruction, aquatics, or recreation preferred
Leadership or supervisory experience a plus
Strong communication and customer service skills
CPR/AED and First Aid certification (or willingness to obtain)
Reliable, responsible, and able to work independently
Ability to stand for extended periods
Ability to enter the pool and demonstrate swimming techniques
Ability to lift up to 25 lbs

Responsibilities

Provide safe, engaging, and effective swim lessons to students of various ages and skill levels
Follow established curriculum and adapt lessons to individual student needs
Maintain a safe learning environment and enforce pool safety rules
Serve as a keyholder responsible for opening and closing the facility
Supervise swim instructors and front desk staff during assigned shifts
Ensure staff follow policies, procedures, and safety standards
Greet and assist families with scheduling, registration, payments, and general inquiries
Handle phone calls, emails, and in-person communication professionally
Resolve customer concerns promptly and positively
Monitor pool safety and respond to emergencies according to training
Ensure cleanliness and organization of the facility
Communicate maintenance or operational issues to management