APS Training & Development Specialist V

TX-HHSC-DSHS-DFPS • San Antonio, TX

1d

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.
Training and Development Specialist V is responsible for facilitating engaging and effective training sessions in both virtual and in-person classroom settings. This role focuses on delivering content which supports workforce development, enhances employee knowledge and performance, and aligns with agency goals and adult learning principles. The trainer ensures consistent, high-quality delivery of standardized curriculum, fosters interactive learning environments, and adapts training techniques to meet diverse learner needs across the state. Trainers provide real-time verbal feedback and guidance to participants to support skill application and knowledge retention. Additionally, trainers collaborate with instructional designers and program leadership to ensure training remains current, relevant, and aligned with organizational goals. Trainers also perform guiding activities such as grading assignments, providing critical written feedback, and coordinating with leadership to implement action plans that promote increased success. The position plays a key role in building agency capacity, supporting staff development, and promoting consistent, high-quality service delivery across the state.

Requirements

• Knowledge of training and development procedures and techniques.
• applying training and adult education principles, practices, and techniques to both a classroom and blended learning environment.
• learning management and learning content management systems.
• group processes, group dynamics, and interpersonal relations.
• Skill in: instructing others and facilitating workshops.
• oral and written communication.
• using a computer and applicable software.
• applying training and adult education principles, practices, and techniques to both a classroom and blended learning environment.
• using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to: communicate effectively.
• provide guidance and/or oversee the work of others.
• investigate and resolve matters of significance on behalf of management.
• provide consultation or expert advice to management.
• carry out major assignments in conducting the operations of the business.
• develop and maintain a collaborative approach and professional relationship with staff and all levels of leadership to include representatives from other divisions.
• maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.
• Applicants for position must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.
• Minimum 3 years of recent (within past 5 years) experience as a caseworker or manager in APS Program or 2 years previous experience as a Learning and Development trainer with 2 years field experience.
• Graduation from an accredited four-year college or university with major course work in social work, education, or a related field OR 60 accredited college credit hours plus four (4) years APS casework work experience OR 90 accredited college credit hours plus 3 and half (3 1/2) years of APS casework work experience

Nice To Haves

• Experience in supervision within APS program strongly preferred.
• Experience delivering classroom and/or distance learning training preferred.

Responsibilities

• Delivers training in a classroom, distance learning environment, or, occasionally, in an eLearning environment.
• Organizes and prepares materials and supplies for training courses such as notebooks, handouts, flip-charts, projectors, or laptops.
• Enters data into a training database.
• Maintains training records and training calendars, including course rosters and records of participation.
• Compile data and prepare reports.
• Serve as a professional resource for employees and managers regarding training programs and promotes the use of training services.
• Promote the use of training services.
• Coordinate training events by determining and securing date, time, location, facilitator, and number of participants, and maintain training schedules.
• Facilitate workshops and meetings.
• Analyze training content for accessibility and recommend changes to remediate accessibility issues.
• Develop curricula, course outlines, instructional methods, training aids, manuals, and other instructional materials and products.
• Collect data to help evaluate and analyze training needs and training effectiveness.
• Analyze training content for accessibility; and recommend changes to make content accessible and remediate accessibility issues.
• Prepare articles for in-house publications.
• Participate in planning and developing specialized training, staff development, and continuing education programs, and occasionally customized and technology-based training.
• Research, develop, review, and assess training programs and materials, and recommend modifications as appropriate.
• Review and implement training programs, policies, and procedures.
• Participate in solving training problems and ensuring the effective use of modern training methods and techniques.
• Perform training needs assessments to guide training interventions and course development.
• Design and review course and instructor evaluations for use in enhancing training programs.
• Plan, design, and develop methods for the assessment and evaluation of training effectiveness.
• Develop policies and procedures for training programs.
• Evaluate, recommend, and plan supplemental training programs with private employers and state or federal agencies.
• Performs related work as assigned.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees