Apprentice Technician

Hendrick Automotive Group

1d•Onsite

About The Position

In a learning capacity the Apprentice Technician assists the Service Technician with identifying necessary vehicle service and performing the repair, service, and/or maintenance work. In an entry level position, the Apprentice Technician is responsible for increasing knowledge, skills, and certifications to progress to a Service Technician. This job has no direct supervisory responsibilities. The company emphasizes its Core Values: Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. Hendrick Automotive Group believes its people are its most important assets, fostering teamwork, balancing family and community commitments, and empowering teammates to be leaders. The company is defined by integrity, striving to do right by teammates, customers, and corporate partners. They are committed to exceeding customer expectations and continuing a tradition of success and performance. The company also focuses on continuous improvement through simpler, better, faster, and leaner processes, investing in teammate development and personal growth.

Requirements

High School Diploma or GED
Basic knowledge of automotive parts and systems
Demonstrable mechanical skills and knowledge
Technical training or commensurate technical experience
Valid Driver’s License
Eligible for NAPA training, manufacturer training, state inspection/emissions training, if applicable
Basic Computer skills to utilize timekeeping system
Ability to learn parts department computer inventory and ordering system
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Regular and predictable attendance
Ability to lift up to (50) pounds
Ability to talk and hear
Ability to stand
Ability to walk
Ability to use hands to finger, handle, or feel
Ability to reach with hands and arms
Ability to stoop, kneel, crouch, or crawl
Ability to read and comprehend instructions, correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations
Ability to understand and follow technical manuals

Responsibilities

Assists Master/Service Technician or Team Leader with examining customer vehicles.
Assists Master/Service Technician or Team Leader with identifying necessary vehicle repairs and maintenance.
Assists with estimating cost of repairs.
Assists with performing vehicle repairs and maintenance.
Documents services performed.
Effectively utilizes available technologies to enhance customer experience.
Learns how to performs services efficiently and according to dealership guidelines.
Follows dealership and manufacturer service guidelines.
Assists Service Technician by requesting necessary parts.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.