Appointments Associate

The Ohio State University • Columbus, OH

1d • $16 - $21 • Onsite

About The Position

The Appointment Associate serves as primary contact for Student Life Student Health Services customers, in person and by telephone, and routes to appropriate services. As a member of the Advice/Appointment team, schedules patient appointments within the electronic health record; interviews customers, enters information, determines eligibility, schedules appointments, and provides general SLSHS information and routes calls appropriately; facilitates completion of necessary patient forms and distributes to appropriate departments adjusts provider schedules and monitors appointment scheduling system; provides front desk support for special programs and assists with special projects as assigned.

Requirements

• High School diploma or GED or equivalent education/experience
• 1 year of relevant experience required
• Keyboard experience (minimum 3 months)
• Knowledge of medical terminology and familiarity with ICD-9 and CPT coding

Nice To Haves

• 2-4 years of relevant experience
• Previous experience working in a health care setting
• Front-line and telephone customer service experience
• Knowledge of medical terminology

Responsibilities

• Schedules patient appointments within the electronic health record
• Interviews customers, enters information, determines eligibility, schedules appointments, and provides general SLSHS information and routes calls appropriately
• Facilitates completion of necessary patient forms and distributes to appropriate departments
• Adjusts provider schedules and monitors appointment scheduling system
• Provides front desk support for special programs and assists with special projects as assigned

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED