Appointment Setter

Clay Cooley Auto Group•Irving, TX

About The Position

Clay Cooley Auto Group is seeking energetic, customer-focused Appointment Setters (BDC Agents) to help create strong first impressions and schedule appointments for our dealerships. Our Appointment Setters play a key role in managing incoming calls and online leads, coordinating appointments, and following up with potential customers to help drive dealership traffic and sales. The ideal candidate is enthusiastic, relationship‑driven, and committed to delivering outstanding customer service.

Requirements

Complete the onboarding process within a few days of applying.
General automotive product knowledge: pay is based on experience.
Strong verbal and written communication skills, along with proficient computer and phone abilities.
All applicants must be at least 18 years of age and legally authorized to work in the United States.
A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.

Nice To Haves

Familiarity with automotive CRM software is a plus.

Responsibilities

Handle high volumes of inbound and outbound calls, as well as internet inquiries.
Communicate with potential customers to answer questions, provide information, and schedule dealership appointments.
Use CRM and lead management tools to update customer records, monitor interest, and manage incoming inquiries.
Contact internet leads and previous customers to set or confirm appointments and resolve outstanding concerns.
Coordinate with dealership teams to ensure seamless customer experience and efficient service scheduling.
Inform prospective and current customers about promotions, specials, and incentive programs.