Appointment Scheduling Executive

Infinity•Cedar Rapids, IA

About The Position

At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers. Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it. From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best. Job Summary: We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. If you’re a strong communicator who thrives in a fast-paced environment and loves helping people, this is your chance to make an impact every day. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer.

Requirements

A drive to be the best in everything you do
Excellent communication & active listening skills
Ability to build trust and rapport quickly over the phone
Openness to feedback and coaching
Strong computer and multitasking skills
Detail-oriented with a focus on accuracy and follow-through
Thrives in a high-energy, fast-paced environment
High School Diploma or equivalent preferred.
Previous customer service, dispatch, or technical support experience required
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift, up to 10 pounds, if necessary.

Responsibilities

Make outbound calls to schedule appointments with current and prospective customers.
Use provided scripts as a guide while tailoring each conversation to customer needs.
Support customers with service reminders, maintenance updates, and tailored solutions.
Build genuine connections while delivering a positive customer experience.
Document interactions with accuracy and efficiency.
Jump in with flexibility to support additional projects as needed.

Benefits

Competitive pay
Career growth & internal promotions – we love to promote from within
Fun and energetic team culture with supportive leadership
Beautiful facilities & modern break areas
Full benefits package (medical, dental, vision, and more) offered for full-time employees
Paid Training & continuous coaching to set you up for success

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