Appointment Scheduler, Full-Time 40Hours

Campbell Clinic•Germantown, TN

30d

About The Position

Make all patient appointments for all locations and all providers to ensure all providers are fully utilized. THIS POSITION IS FULL-TIME, 40 HOURS PER WEEK.

Requirements

High School Graduate or GED Required
6 months of combined experience in a call center or high volume-scheduling department with EMR/EHR systems and multi-line phone services or customer service is required.
Must be computer literate. Basic computer skills required such as Word and Outlook. Must be able to type.

Nice To Haves

Experience in a healthcare setting (physician's office, clinic or hospital) with knowledge of insurances, copay collection, referral procedures, and healthcare terminology.
Orthopedics experience is preferred.

Responsibilities

Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program
Follows appointment guidelines to ensure proper scheduling
Determines patient's clinical need to ensure proper scheduling
Performs other related duties as assigned
Accepts incoming patient phone calls and uses computer systems to schedule patients
Triages patient needs for timeliness of appointments based upon pre-determined criteria
Determines which physician to place patient with based upon pre-determined criteria
Retrieves appointments requests from the patient portal and places outbound calls to patients to schedule appointments.
Monitors and replies promptly to patients' online portal messages.
Communicates and collaborates with physicians and medical staff to meet patient scheduling needs.
Meets daily and monthly call quota expectations as assigned by supervisor/manager
Monitors and schedule patient referrals from hospitals and community medical partners.
Performs other related duties as assigned