Appointment Scheduler

Precision Healthcare Specialists•Fort Myers, FL

11h

About The Position

The Appointment Scheduler plays a key role in ensuring smooth patient access to care for our ENT and Allergy practices. This position is responsible for scheduling, coordinating, and confirming patient appointments while providing exceptional customer service. The ideal candidate is detail-oriented, professional, compassionate, and comfortable handling high call volumes in a fast-paced specialty practice.

Requirements

High school diploma or equivalent (required)
Previous experience in medical scheduling, call center, or healthcare setting (preferred)
Experience in ENT, Allergy, or specialty practices (a plus)
Familiarity with EMR systems and medical terminology
Strong verbal communication and customer service skills
Ability to multitask and manage high call volumes
Excellent phone etiquette and communication skills
Strong organizational and time-management abilities
Detail-oriented with a high level of accuracy
Compassionate and patient-focused approach
Reliable, punctual, and team-oriented

Nice To Haves

Bilingual skills are a plus (Spanish preferred, if applicable)

Responsibilities

Schedule, confirm, and reschedule appointments for ENT and Allergy providers
Manage provider schedules efficiently to maximize clinic flow and access
Provide patients with clear instructions regarding appointments, testing, and preparation
Coordinate referrals, follow-up visits, and diagnostic appointments as needed
Answer incoming calls in a professional and courteous manner
Address patient questions regarding appointment availability, locations, and services
Make outbound calls for appointment reminders, follow-ups, and scheduling assistance
Escalate urgent or complex issues appropriately
Accurately enter and update patient information in the EMR system
Maintain appointment accuracy and documentation
Ensure HIPAA compliance and patient confidentiality at all times
Communicate effectively with front desk, clinical staff, and providers
Verify basic insurance information as needed for scheduling
Ensure referrals and authorizations are in place prior to appointments
Identify and flag missing documentation