Appointment Scheduler

Orthopaedic & Spine Center of the Rockies • Fort Collins, CO

40d • Onsite

About The Position

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today! The Appointment Scheduler answers telephones and makes appointments for patients, maintains accurate and orderly schedules for clinic physicians, attends training seminars to learn computerized appointment scheduling, and maintains proficient computer skills per established workflows and standards.

Requirements

• High School graduate or equivalent is required.
• One year of previous medical appointment scheduling preferred.
• Familiarity with scheduling software Centricity, a plus.
• Demonstrated knowledge of medical terminology, orthopedic specialty a plus.
• Demonstrated knowledge of grammar, spelling, and punctuation to type accurate patient information.
• Knowledge of proper phone etiquette and customer service concepts and techniques.
• Core competencies in communication, customer service, use of technology, adaptability, teamwork and confidentiality.

Nice To Haves

• Familiarity with scheduling software Centricity, a plus.
• Demonstrated knowledge of medical terminology, orthopedic specialty a plus.

Responsibilities

• Receives and processes a high volume of incoming calls for appointments.
• Schedules appointments for OCR physicians in accordance with the physician and/or department requirements, coordinating with other departments as necessary.
• Transfers calls appropriately if needed, in a multi-extension system.
• Instructs patients to bring with them appropriate paperwork (insurance cards, x-rays, disability paperwork, etc.) per protocol.
• Answers patient’s questions concerning appointments.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Notifies and coordinates with appropriate Medical Assistant any changes (additions/cancelations) for same-day/next day patient appointments and for emergent patient requests.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Retirement savings and profit-sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Benefit eligibility is dependent on employment status, and a waiting period may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees