Appointment Scheduler

CAMPBELL CLINIC PC•Germantown, TN

About The Position

POSITION SUMMARY Make all patient appointments for all locations and all providers to ensure all providers are fully utilized Essential Functions Statement(s) Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program Follows appointment guidelines to ensure proper scheduling Determines patient's clinical need to ensure proper scheduling Performs other related duties as assigned Accepts incoming patient phone calls and uses computer systems to schedule patients Triages patient needs for timeliness of appointments based upon pre-determined criteria Determines which physician to place patient with based upon pre-determined criteria Retrieves appointments requests from the patient portal and places outbound calls to patients to schedule appointments. Monitors and replies promptly to patients’ online portal messages. Communicates and collaborates with physicians and medical staff to meet patient scheduling needs. Meets daily and monthly call quota expectations as assigned by supervisor/manager Monitors and schedule patient referrals from hospitals and community medical partners. Performs other related duties as assigned

Requirements

High School Graduate or GED Required
6 months of combined experience in a call center or high volume-scheduling department with EMR/EHR systems and multi-line phone services or customer service is required.
Must be computer literate. Basic computer skills required such as Word and Outlook. Must be able to type.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Nice To Haves

Experience in a healthcare setting (physician’s office, clinic or hospital) with knowledge of insurances, copay collection, referral procedures, and healthcare terminology. Orthopedics experience is preferred.

Responsibilities

Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program
Follows appointment guidelines to ensure proper scheduling
Determines patient's clinical need to ensure proper scheduling
Performs other related duties as assigned
Accepts incoming patient phone calls and uses computer systems to schedule patients
Triages patient needs for timeliness of appointments based upon pre-determined criteria
Determines which physician to place patient with based upon pre-determined criteria
Retrieves appointments requests from the patient portal and places outbound calls to patients to schedule appointments.
Monitors and replies promptly to patients’ online portal messages.
Communicates and collaborates with physicians and medical staff to meet patient scheduling needs.
Meets daily and monthly call quota expectations as assigned by supervisor/manager
Monitors and schedule patient referrals from hospitals and community medical partners.
Performs other related duties as assigned