Appointment Coordinator

Penske • Bloomfield Hills, MI

33d • $20 - $21

About The Position

Penske Automotive Operations, a division of Penske Automotive Group , is looking for a motivated individual to join our Business Development Center as an Appointment Coordinator and help deliver extraordinary customer experiences. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an Appointment Coordinator, you will promptly, professionally, and courteously assist customers in connecting with our team members and arrange sales and service appointments in a call center environment.. Our focus is on providing exceptional service, building trust with our guests, and ensuring their experience is seamless from the first phone call to their visit at the dealership. If you take pride in helping others, enjoy a fast-paced environment, and want to be part of a supportive, team-driven culture, we'd love to hear from you! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Requirements

• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.
• Excellent customer service skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Keyboard skills of 50 plus wpm
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to interact well with a diverse group of people
• High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience

Nice To Haves

• High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position.
• One year prior experience in a dealership; or equivalent combination of education and experience

Responsibilities

• Schedule service appointments for our guests efficiently and accurately.
• Answer basic questions about service hours, appointment availability, and general maintenance needs.
• Deliver a flawless guest experience on every call ... ensuring professionalism, empathy, and attention to detail.
• Work closely with dealership teams to ensure smooth communication and scheduling coordination.

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED