Appointment Coordinator

University Orthopedics•Cranston, RI

18h

About The Position

This team-oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming electronic referrals; various operator and administrative duties as assigned. Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment.

Requirements

High school graduate with demonstrated maturity to deal with confidential information
Must be able to work the hours needed in the Patient Access Center department, including occasional Saturday hours.
Ability to communicate effectively on the telephone
Ability to handle a "call center" environment: work quickly and multi-task
Ability to handle confidential and sensitive information
Ability to exercise good telephone manners to handle calls appropriately
Ability to demonstrate compassion and sensitivity to caller
Ability to demonstrate good customer service
Ability to work in a team-oriented environment
Very familiar with computer functions and Microsoft programs
Ability to type quickly and accurately while speaking on the phone
Pertinent job-related experience such as medical office receptionists and medical assistants with familiarity to medical terminology, but willing to train a strong candidate
Professional, pleasant, cheerful, and neat appearance required
Ethical and positive work principles
Must be able to travel to all sites if/when necessary.

Nice To Haves

Ability to speak Spanish and/or Portuguese a plus

Responsibilities

Promptly answer the telephone using positive and clear communication
Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance)
Work closely with billing team for insurance eligibility, and insurance referral requirements
Schedule appointment – triage patient problem and schedule with appropriate UOI physician
Review appointment date, time, location, and provider name with caller
Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.)
Remind caller of cancellation/no-show policy
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
Efficient use of Athena EMR for appointment scheduling as well as sending messages to providers and coworkers
Collaborate and develop strong professional relationships with the Administrative Assistant team members
Additional duties as assigned by the Manager to meet department needs