Appointment Coordinator

MeterNet • Fallbrook, CA

57d

About The Position

As an Appointment Coordinator, you’ll be the voice and heartbeat behind our scheduling operations. You’ll connect with residents, coordinate installation appointments, and keep projects moving smoothly. This role is perfect for someone who thrives on communication, organization, and helping customers have a great experience.

Requirements

• Prior experience in appointment scheduling, dispatching, or customer coordination (utility or service industry experience a plus).
• Excellent verbal and written communication skills — friendly, clear, and confident.
• Strong organization and multitasking abilities with sharp attention to detail.
• Tech-savvy with scheduling or CRM software; Microsoft Office familiarity preferred.
• Self-motivated, adaptable, and great at working independently or on a team.
• Positive attitude and a customer-first mindset.
• High school diploma or equivalent required; associate’s degree in business, communications, or a related field preferred.
• 2+ years of experience in appointment coordination, dispatching, customer service, or scheduling roles.
• Strong computer proficiency with scheduling platforms, CRM systems, or similar tools.

Nice To Haves

• Experience working in a utilities, construction, property management, or service-based environment is highly desirable.

Responsibilities

• Manage inbound and outbound calls to schedule meter installation appointments.
• Coordinate with field technicians to maximize efficiency and ensure timely service.
• Communicate clearly with residents to confirm appointments and answer questions.
• Keep accurate records of all scheduled, rescheduled, or canceled appointments.
• Partner with Customer Service and Account Management for smooth workflows.
• Resolve scheduling conflicts or customer issues quickly and professionally.
• Support continuous improvement of scheduling processes and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED