Appointment Coordinator - Women's Health

TriHealth • Deer Park, OH

2d • Onsite

About The Position

TriHealth Women’s Services is committed to providing compassionate, inclusive
care for women at every stage of life. As part of Cincinnati’s largest network
of Women’s Health providers, our collaborative, team‑based culture allows us to
deliver exceptional and comprehensive care. We value every woman’s unique story
and offer services ranging from adolescent gynecology and maternity to high‑risk
obstetrics, infertility, and menopause support. Join us and help make a lasting
impact on the health and well‑being of women in our community.

The appointment coordinator is responsible for scheduling appointments for all
office providers, verifying patient demographics and completing the required
registration of patients. The coordinator must be able to complete all points of
required quality maintaining department acceptable levels and goals. Follows
department scheduling and messaging protocols and exhibits exemplary customer
service skills in problem resolution. Dependability in areas of attendance,
punctuality and the timely performance of duties. A working knowledge of medical
terminology is necessary.

The call center schedules appointments for the aforementioned patient population
as it relates to ENT, Allergy-Pulmonary, Pediatrics, Internal Medicine,
Dermatology, Rheumatology, Muscular-Skeletal Department, and Sleep Studies, as
determined by existing physician protocols.

Requirements

• Other Graduate of an approved technical, professional, or vocational program in Business
• Equivalent experience accepted in lieu of degree (Required)
• Up to 1 year experience Previous scheduling or call center experience (Required)
• Will also accept other medical/healthcare related fields of study
• Familiar with online data entry/retrieval systems

Responsibilities

• Accurately and appropriately schedules patient appointments
• Demonstrates consistent and accurate scheduling, documentation and entry of patient demographical information.
• Follows appointment protocols as defined by physicians in conjunction with workflows.
• In some Departments, maintains auditing score of 95% or better Aux mode utilization of 20% or less of total time staffed

Benefits

• We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees