Appointment Center Rep / Customer Service Representative (CSR)

Carolina Energy Conservation•Myrtle Beach, SC

19h•$14

About The Position

Carolina Energy Conservation of Myrtle Beach, SC is looking to hire a full-time Appointment Center Rep / Customer Service Representative (CSR) . Are you a highly motivated and positive person who loves interacting with people, especially on the phone? Would you like to join a growing family-owned company with a great reputation in our community? Most of our staff have been promoted from within! Are you a customer service rockstar who is ready to have all your Sundays and most of your Saturdays back for social and family time ? If so, please read on! This Appointment Center Rep / Customer Service Representative (CSR) earns a competitive base hourly wage of $14/hour . In addition to bonus and commission opportunities, we offer a 401(k) plan, paid holidays, paid vacations after one year, employee recognition, company events, and excellent company culture . We welcome all veterans! If this sounds like the right opportunity for you, apply today! ABOUT CAROLINA ENERGY CONSERVATION Since 2009, we have specialized in performance home insulation services. Using only the highest quality renewable, sustainable, and eco-friendly products, our patented solutions give a long-lasting answer to any home energy efficiency problem, while increasing the home's value and easing the burden on HVAC systems. We've built our reputation on superior workmanship and the highest levels of customer satisfaction. A contractor of choice, we give our customers peace of mind. We also strive to be an employer of choice and give our employees peace of mind. We offer a way to save for retirement, career growth opportunities, work-life balance, a supportive family environment , and opportunities to give back to the community. A DAY IN THE LIFE OF AN APPOINTMENT CENTER REP / CUSTOMER SERVICE REPRESENTATIVE (CSR) As an Appointment Center Rep / Customer Service Representative (CSR), you schedule all the appointments for our sales staff, whether prospects reach out from the internet, by phone call, or as a walk-in. You are often the first point of contact with our company. Your friendly demeanor makes a great first impression! You answer all incoming calls with cheerful enthusiasm and direct them throughout the company as needed. Your warm smile even comes across over the phone. In order to set appointments with leads and follow up with proposals already presented to the customers by our sales staff, you also make at least 50 outbound phone calls per day to already pre-qualified lead sources. While you love talking on the phone with new people every day, you are glad that your job does not require any cold calling! You get great satisfaction out of using your excellent people skills to help our local company thrive while helping homeowners get the best services and products available to make their homes more energy-efficient.

Requirements

Ability to handle inbound informational and troubleshooting calls as well as outbound calls to schedule sales calls and annual maintenance visits
Ability to make 50-100 calls a day
Proficient computer skills
Good geographical understanding of both South Carolina and North Carolina
Phone skills
Awesome customer service skills
Organized, able to prioritize tasks effectively, and manage your time effectively
Troubleshoot and solve problems efficiently
Attentive to accuracy and detail
Excellent communication skills, both written and verbal
Extremely comfortable speaking with current and prospective customers on the phone
Must be able to pass a background check
We also conduct pre-employment drug testing
Any job offer will be based on the results of background and drug testing

Responsibilities

Schedule all appointments for our sales staff, whether prospects reach out from the internet, by phone call, or as a walk-in
Answer all incoming calls with cheerful enthusiasm and direct them throughout the company as needed
Make at least 50 outbound phone calls per day to already pre-qualified lead sources
Set appointments with leads and follow up with proposals already presented to the customers by our sales staff