Appointment Center Agent

SAC Health System • San Bernardino, CA

32d • Onsite

About The Position

The Appointment Center Agent is primarily responsible for answering inbound calls for all of SAC Health departments in a positive, timely, and professional manner. Schedule, confirm, cancel, and amend appointments as well as verify, update, and/or correct insurance information in the company-provided computer system and software. Schedule: 4 days per week, 10 hours per day Tuesday _ Friday 7:30 am - 5:30 pm | Location: Brier Clinic, San Bernardino, CA

Requirements

• Education: High school diploma or equivalent required. Medical terminology and additional studies in business are preferred.
• Licensure/Certification: As a requirement of this position, you must receive EPIC certification for the module you have been hired into. Medical Assistant preferred but not required.
• Experience: Preferred: 1+ years in a Call Center or Appointment Center, ideally with medical office experience (front or back).
• Essential Technical/Motor Skills: Telephone skills and computer competency required. Ability to calculate figures and amounts such as discounts and percentages is required.
• Interpersonal Skills: Effectively communicate with all levels of personnel, students, and patients by phone, in writing and in person. Must be able to read, analyze and interpret procedures from various payer sources. Must possess basic writing skills.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

Nice To Haves

• Medical terminology and additional studies in business are preferred.
• Medical Assistant preferred but not required.
• Preferred: 1+ years in a Call Center or Appointment Center, ideally with medical office experience (front or back).

Responsibilities

• Answer inbound calls in a warm, friendly, and timely manner.
• Brand each call according to SAC Health's expectations and standards.
• Communicate with patients and staff in a clear tone, pleasant language, and positive attitude.
• Provide accurate information for all inquiries regarding appointment information, appointment location, and doctor assignment and availability.
• Schedule, cancel, and amend appointments in the company-provided computer system and software for all SAC Health patients and departments accurately.
• Validate, update, and/or correct insurance information in the company-provided computer system and software as needed for all SAC Health patients.
• Confirm eligibility status on a variety of payer sources when scheduling appointments.
• Verify patient demographics, authenticate the caller, and collect pertinent billing information.
• Ability to maintain composure and professionalism while always working with patients and staff.
• Able to work with minimal supervision and maintain positive rapport while operating within a group/team setting.
• Ability to meet individual, departmental, and company expectations and goals.
• Ability to collaborate, support, and function in a teaching organization that builds, coaches, and embraces interns and residency programs. Must demonstrate a passion for the team and have the ability to consistently work with rotating doctors, residents, and interns, while continuously building a trusting, safe, patient-centered workplace.
• Assist with training new and established employees as needed.
• Other duties as assigned.

Benefits

• Full Benefits Package
• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees