Appointment Business Center Scheduler III

University of Arkansas for Medical Sciences•Little Rock, AR

9d•$16

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. The Appointment Business Center Scheduler III (Access Coordinator III) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler III plays a crucial role in our organization by supporting patient care activities. demographic . The Appointment Business Center Scheduler III ensures patient access to healthcare services and efficient organizational operations. At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state’s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care. UAMS is Arkansas’ only comprehensive academic health sciences center. We educate and train the vast majority of the state’s physicians and prepare doctors, scientists, nurses, pharmacists and health professionals through innovation, compassion, teamwork and patient- and family-centered care so they can impact the world. The University of Arkansas for Medical Sciences (UAMS) is committed to providing a safe and secure environment for students, faculty, staff, visitors, and prospective employees.

Requirements

High School Diploma/GED.
Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
Knowledge of basic medical terminology required.
Intermediate proficiency with computers (MS Office Suite preferred).
Basic keyboard and telephone etiquette skills.
General knowledge of office machines including printers and scanners.

Nice To Haves

Experience working with EPIC system.
Call center experience.

Responsibilities

Schedules, reschedules, coordinates, and cancels appointments.
Inputs and/or updates accurate patient information.
Answers telephone in a professional and friendly manner and demonstrates effective communication skills.
Communicates accurate and complete information.
Must maintain strict confidentiality.
Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills.
Performs other duties as assigned.