Appointment Business Center Scheduler I/II
About The Position
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy The Appointment Business Center Scheduler (Access Coordinator) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler plays a crucial role in our organization by supporting patient care activities. If you have strong communication skills and a passion for providing excellent customer service, we invite you to apply for this exciting opportunity to join our team.
Requirements
- High school diploma/GED
- Basic proficiency with computers (preferably MS Office)
- Excellent telephone etiquette skills
- General knowledge of office machines including printers and scanners
- One (1) year of customer service experience (Level I)
- Two (2) years of customer service experience (Level II)
Nice To Haves
- Call center experience
- Experience in registration, billing, or scheduling in a healthcare environment
- Knowledge of basic medical terminology
Responsibilities
- Schedules, reschedules, coordinates, and cancels appointments
- Inputs and/or updates accurate patient information
- Communications accurate and complete information
- Must maintain strict confidentiality
- Performs other duties as assigned
Benefits
- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
