Architect AI Solutions within ServiceChannel products: Design and lead the development of scalable AI/ML/GenAI-enabled product enhancements aligned with business goals and technical requirements. Collaboration and Execution: Work hand-in-hand with Product, Engineering, Data and Devops teams to ensure seamless integration of AI into existing platform capabilities. Strategic Leadership: Define the vision, roadmap, and governance for AI initiatives, including platform selection, tooling, and best practices. Innovation & Evaluation: Stay ahead of emerging trends in AI/ML and GenAI; conduct technical assessments, feasibility studies, and POCs to rapidly test and validate new capabilities. Operational Excellence: Establish and scale MLOps pipelines to support experimentation, model training, deployment, and monitoring in production environments. Data Collaboration: Partner with data engineering and cloud teams to build robust data pipelines and infrastructure for AI workloads. Responsible AI: Champion ethical AI practices by embedding fairness, transparency, explainability, and compliance into the AI lifecycle. Mentorship & Enablement: Guide and mentor technical teams on AI architecture, model operationalization, and real-world scalability.
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Job Type
Full-time
Career Level
Mid Level