Applications Trainer I

Endeavor Health•Skokie, IL

22d•$28 - $44•Hybrid

About The Position

As the Applications Trainer I at Endeavor Health, you will deliver system-wide training and learning solutions by supporting end users on system functionality, workflow optimization, and the technical tools that enable daily clinical, operational, and IT work—including ServiceNow, Microsoft 365, and foundational infrastructure. Training delivery methods include, but not limited to: classroom instruction, web-based learning, one-on-one coaching and creating a variety of training documents/tools. In addition, acts as the liaison between Information Technology, Operations and end-users to provide an understanding of application workflows and functionality. All Applications Trainers play a role in the continuous improvement of training related processes, products and services, fostering strong working relationships with key stakeholders and vendors to align training solutions to the goals of Endeavor Health. To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of best practices.

Requirements

1+ year(s) of experience in Clinical healthcare or IT setting
Strong verbal and written communication skills essential.
Solution oriented problem-solving ability with a lean towards curiosity, out of the box thinking and innovation.
Flexibility and adaptability to change in workload, job responsibilities, and scheduling requirements.
Function effectively in a team environment including collaboration, strong interpersonal and relationship building skills.
Personal and ethical accountability.
Proficiency in Microsoft Office Suite applications.
Strong level of customer service and organizational skills.
Demonstrates a positive, open-minded, can-do attitude with willingness to embrace and facilitate change.
Defuses stressful situations and utilizes defining moments as learning opportunities.
Adheres to all Endeavor Health standards, policies and procedures

Responsibilities

Support end-users onsite and virtually.
Deliver training onsite and virtually including but not limited to one to one, classroom, and group settings.
Design, develop and maintain training strategies for IT applications including but not limited to class curriculums, training/support documentation
Remain up to date and utilize new technology and methods for training to promote better adult learning experiences.
Assist with testing and troubleshooting of Technology systems.
Assist in responding to training service requests and coordinating resolutions.