Applications Systems Analyst

CLA (CliftonLarsonAllen)•Milwaukee, WI

About The Position

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. CLA is growing and seeking to hire an experienced Applications Systems Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. This role is responsible for all current capabilities, usability, and future implementation plans for the application platform(s) assigned. They are responsible for communication between the business, IT teams, and vendors. How you’ll create opportunities in this Applications Systems Analyst role: Application Management: Serve as the escalation point for the Service Desk on outages, issues, questions, and requests related to supported applications. Monitor and manage application platforms to ensure full functionality and availability for business operations. Collect, evaluate, and coordinate enhancement requests across business units. Implement application configuration changes as part of scheduled releases. Act as the point person for coordinating patching, releases, and development efforts with vendors and IT teams. Test critical business functions and provide final approval for successful implementations. Serve as the primary contact with application vendors, maintaining awareness of current contracts, licensing details, and planned release functionality. Represent supported applications in change control meetings. Operations: Assist in estimating effort for enhancements and system changes. Create release notes to communicate fixes and new capabilities to business users. Collaborate with IT Trainers to produce user documentation and self-help resources. Review business requirement qualification documentation from Business Analysts to ensure alignment with platform direction. Moderate prioritization meetings across multiple service lines to determine targeted enhancements for upcoming releases. Understand and evaluate relationships, dependencies, and impacts across neighboring business functions.

Requirements

3 years of relevant experience required
Deep business and technical knowledge of the application platform and its usage in the firm.
Strong understanding of application lifecycle management, release management, and vendor coordination.
Excellent communication skills with the ability to translate technical details into business-friendly language.
Cloud administration (Azure/AWS/GCP)
API support and integration troubleshooting
Basic scripting (PowerShell/Python/Bash)
IAM technologies (SAML, OAuth, OIDC, RBAC)

Nice To Haves

Experience planning, facilitating, documenting and managing business, functional and technical requirements preferred.
Experience in test planning, test case development and execution preferred.
Cloud Admin experience preferred
Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

Responsibilities

Serve as the escalation point for the Service Desk on outages, issues, questions, and requests related to supported applications.
Monitor and manage application platforms to ensure full functionality and availability for business operations.
Collect, evaluate, and coordinate enhancement requests across business units.
Implement application configuration changes as part of scheduled releases.
Act as the point person for coordinating patching, releases, and development efforts with vendors and IT teams.
Test critical business functions and provide final approval for successful implementations.
Serve as the primary contact with application vendors, maintaining awareness of current contracts, licensing details, and planned release functionality.
Represent supported applications in change control meetings.
Assist in estimating effort for enhancements and system changes.
Create release notes to communicate fixes and new capabilities to business users.
Collaborate with IT Trainers to produce user documentation and self-help resources.
Review business requirement qualification documentation from Business Analysts to ensure alignment with platform direction.
Moderate prioritization meetings across multiple service lines to determine targeted enhancements for upcoming releases.
Understand and evaluate relationships, dependencies, and impacts across neighboring business functions.