Applications Support

Hub International Insurance•Chicago, IL

1d•Remote

About The Position

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Summary of Position: Provide high level systems and application support to the business. Work with IT and business operations across diverse businesses to assess systems information needs and correspond with internal teams and external vendors to ensure resolution of key issues. Play an active role in the maintenance of key business systems across various platforms. Position is 100% remote.

Requirements

3 years’ experience required working with and administrating backend/servers.
Working knowledge with the following technology domains: SaaS technologies
1 – 2 years’ experience required working with MS SQL, MS Office 365, and Powershell
1 year experience working in a distributed network environment.
2 years’ experience working with end users and providing production support.
Strong organizational skills, detail oriented with the ability to handle multiple projects and priorities concurrently.
Excellent interpersonal skills required
Strong time management and organizational skills
Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
Desire to exceed customer expectations by providing world class customer service

Nice To Haves

3 years’ experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta or AMS360).
3 years’ experience in the Insurance industry preferred.
1 year experience developing test plans and data, testing and verification of results.

Responsibilities

Serve as third level support for Enterprise Broker Applications and specialty applications
Receive and respond to service requests and incidents in a timely manner, adhering to established SLA and OLA timeframes
Review error logs; research and resolve problems
Work with vendors and internal teams to research and resolve problems
Identify recurring issues and provide solutioning to prevent future occurrences
Responsible for maintenance of assigned systems including scheduled utilities
Monitor application performance and develop recommendations for corrections and improvements
Coordinate with Service Desk lead on introduction of new applications and accompanying Maintenance and Support SOPs
Mentorship and cross-training of team members
Develop training material, knowledge base articles, and support documentation for both the immediate team as well as the first level Service Desk team
As required, coordinate activities with technical support staff and operations management
Occasional weekend and after-hours support as required