Applications Support Technical Lead Analyst

Citi • Irving, TX

1d

About The Position

Meet with business stakeholders to evaluate the operational processes and suggest necessary changes for enhanced application performance and stability. Deliver controlled resolution of incidents by prioritizing criticalities, escalating to relevant groups, conducting root cause analysis and providing key solutions, and following-through to resolution of the problem. Manage critical issues with the applications by communicating complex technical information effectively with regional and global partners. Drive multiple initiatives to improve efficiency and stability of the applications. Lead the end-to-end platform standardization programs implemented globally and provide production support services. Improve service levels provided to end users by strengthening operational efficiencies, incident and problem management processes, and knowledge sharing practices. Implement applications on-boarding guidelines and standards, and ensure technical processes adhere to them.

Requirements

• Requires a Bachelor's degree, or foreign equivalent, in Electronic Engineering, Information Technology, or related field and 8 years of progressive, post-baccalaureate experience as a Systems Analyst, Technology Architect, Technology Consultant, Principal Consultant, Technical Associate, or related position involving technical support and incident management for a global financial services institution.
• 8 years of experience must include: Domain knowledge of commercial card business operations; Level 2 and 3 production support including implementation of continuous automated monitoring systems, issue investigation, prioritization and escalation, code and data analyses, and impact assessment; Unix, Java, J2EE, Windows, Oracle WebLogic; Oracle Database, Eclipse, SQL Developer, Autosys; Data storage, retrieval and manipulation for system capability and requirements analysis; Systems operation monitoring and performance tuning; Software system testing and validation procedure, programming and documentation processes development; and Back-end batch processing for data feed and maintenance.

Responsibilities

• Evaluate operational processes and suggest changes for enhanced application performance and stability.
• Deliver controlled resolution of incidents by prioritizing criticalities, escalating to relevant groups, conducting root cause analysis and providing key solutions, and following-through to resolution of the problem.
• Manage critical issues with the applications by communicating complex technical information effectively with regional and global partners.
• Drive multiple initiatives to improve efficiency and stability of the applications.
• Lead the end-to-end platform standardization programs implemented globally and provide production support services.
• Improve service levels provided to end users by strengthening operational efficiencies, incident and problem management processes, and knowledge sharing practices.
• Implement applications on-boarding guidelines and standards, and ensure technical processes adhere to them.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level