Applications Support Technical Lead Analyst
About The Position
Citibank, N.A. seeks an Applications Support Technical Lead Analyst for its Irving, Texas location. Duties: Provide technical support for applications. Meet with business stakeholders to evaluate the operational processes and suggest necessary changes for enhanced application performance and stability. Deliver controlled resolution of incidents by prioritizing criticalities, escalating to relevant groups, conducting root cause analysis and providing key solutions, and following-through to resolution of the problem. Manage critical issues with the applications by communicating complex technical information effectively with regional and global partners. Drive multiple initiatives to improve efficiency and stability of the applications. Lead the end-to-end platform standardization programs implemented globally and provide production support services. Improve service levels provided to end users by strengthening operational efficiencies, incident and problem management processes, and knowledge sharing practices. Implement applications on-boarding guidelines and standards, and ensure technical processes adhere to them. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols. Requirements: Requires a Bachelor’s degree, or foreign equivalent, in Electronic Engineering, Information Technology, or related field and 8 years of progressive, post-baccalaureate experience as a Systems Analyst, Technology Architect, Technology Consultant, Principal Consultant, Technical Associate, or related position involving technical support and incident management for a global financial services institution. 8 years of experience must include: Domain knowledge of commercial card business operations; Level 2 and 3 production support including implementation of continuous automated monitoring systems, issue investigation, prioritization and escalation, code and data analyses, and impact assessment; Unix, Java, J2EE, Windows, Oracle WebLogic; Oracle Database, Eclipse, SQL Developer, Autosys; Data storage, retrieval and manipulation for system capability and requirements analysis; Systems operation monitoring and performance tuning; Software system testing and validation procedure, programming and documentation processes development; and Back-end batch processing for data feed and maintenance. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID #26933843. EO Employer. Wage Range: $156,998 to $180,000 Job Family Group: Technology Job Family: Applications Support ------------------------------------------------------ Job Family Group: ------------------------------------------------------ Job Family: ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Mar 24, 2026 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Requirements
- Requires a Bachelor’s degree, or foreign equivalent, in Electronic Engineering, Information Technology, or related field and 8 years of progressive, post-baccalaureate experience as a Systems Analyst, Technology Architect, Technology Consultant, Principal Consultant, Technical Associate, or related position involving technical support and incident management for a global financial services institution.
- 8 years of experience must include: Domain knowledge of commercial card business operations; Level 2 and 3 production support including implementation of continuous automated monitoring systems, issue investigation, prioritization and escalation, code and data analyses, and impact assessment; Unix, Java, J2EE, Windows, Oracle WebLogic; Oracle Database, Eclipse, SQL Developer, Autosys; Data storage, retrieval and manipulation for system capability and requirements analysis; Systems operation monitoring and performance tuning; Software system testing and validation procedure, programming and documentation processes development; and Back-end batch processing for data feed and maintenance.
Responsibilities
- Provide technical support for applications.
- Meet with business stakeholders to evaluate the operational processes and suggest necessary changes for enhanced application performance and stability.
- Deliver controlled resolution of incidents by prioritizing criticalities, escalating to relevant groups, conducting root cause analysis and providing key solutions, and following-through to resolution of the problem.
- Manage critical issues with the applications by communicating complex technical information effectively with regional and global partners.
- Drive multiple initiatives to improve efficiency and stability of the applications.
- Lead the end-to-end platform standardization programs implemented globally and provide production support services.
- Improve service levels provided to end users by strengthening operational efficiencies, incident and problem management processes, and knowledge sharing practices.
- Implement applications on-boarding guidelines and standards, and ensure technical processes adhere to them.
Benefits
- In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
- Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
- Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
