Applications Support Specialist

Haydon • Phoenix, AZ

2d

About The Position

The Applications Support Specialist provides day-to-day technical support, troubleshooting, and maintenance for business software applications across the organization. This role is responsible for assisting end users, performing routine system checks, documenting procedures, and escalating complex issues as needed. The Specialist ensures that applications operate smoothly, data remains accurate, and users receive prompt and professional support to maintain productivity.

Requirements

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 1–3 years of experience in software support, help desk, or IT operations.
• Basic understanding of databases, application systems, and troubleshooting methodologies.
• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Ability to learn new systems quickly and work independently or as part of a team.

Nice To Haves

• Experience with system integrations (APIs, middleware, ETL tools).
• Working knowledge of SQL or query languages for data extraction and analysis.
• Exposure to financial, timekeeping, or talent management platforms.
• Project management experience or certification
• Advanced Excel (VLOOKUP, pivot tables, data visualization).

Responsibilities

• User Support & Troubleshooting Provide timely assistance to employees experiencing software or access issues.
• Diagnose and resolve basic application problems; escalate complex issues to Analysts or vendors as appropriate.
• Track and document all support requests, resolutions, and recurring issues to improve response processes.
• System Maintenance & Monitoring Perform regular application health checks and ensure proper system functionality.
• Maintain user accounts, roles, and permissions in accordance with security protocols.
• Assist in software updates, patches, and testing efforts under supervision.
• Training & Documentation Assist in creating and updating user guides, job aids, and training materials.
• Support group or one-on-one end-user training to promote software proficiency.
• Collaboration & Communication Work closely with IT staff, business users, and vendors to maintain effective communication.
• Provide feedback on recurring issues and potential system improvements.
• Perform other duties or special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees