Applications Support Specialist (Remote)

Altus Group • Raleigh, NC

1d • $60,000 - $90,000 • Remote

About The Position

Altus Group fosters a diverse, positive, and upbeat culture. As the Applications Support Specialist, you will be part of a close-knit team and be able to work remotely or at any of our office locations if you prefer to separate work from home. You will learn and work under the guidance of supportive management. As we grow, so does the need for qualified team players. As such there are significant opportunities for continued education and professional advancements. We are looking for an enthusiastic individual who will be personable, efficient and a team player. Strong administrative skills are essential! Daily duties will include organizing ticket flow, updating clients, completing support tickets and data conversions. The prospective candidate will be organized and possess the ability to communicate with clients via e-mail, telephone, and through the ticketing system.

Requirements

• Above average proficiency in a Real Estate Platform (Multifamily, Commercial, Senior housing, and Affordable experience all considered)
• Previous technical/software support experience
• Ability to switch tasks quickly and work with multiple clients and changing deadlines
• Proficiency in Microsoft Office Suite and the ability to learn new software applications quickly
• Ability to manage multiple tasks with exceptional attention to detail
• Ability to be a self-starter and be comfortable with remote work
• At least 2 years of property management systems experience required (Yardi, Entrata or RealPage experience preferred)

Responsibilities

• Reviewing, troubleshooting, and supporting end users and admin support via ticketing system
• System reviews and best practice advice may be requested
• Client requested data conversions
• Maintain client service level agreements
• Review and maintain client’s portfolio in their system of record
• Implementing best practice ideas in client systems
• Reporting ticket counts and repeat issues with clients
• Create and deliver customized training materials and documentation
• Liaison for both internal and external customers
• Support Senior Consultants on projects as needed

Benefits

• Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
• Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
• Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees