Applications Support Specialist (IT)
About The Position
Under general direction, the Applications Support Specialist is responsible for the maintenance and support of 3rd-party applications which integrate into and/or enhance the functionality of the college's ERP, Ellucian Colleague. Serving as a member of the Application & Web Services team, the Applications Support Specialist also assists with technical support over the phone and in person. The Applications Support Specialist is dedicated to the learning college concepts by developing programs and facilitation activities that promote student success and lifelong learning. Responsibilities include the following. Other duties may be assigned.
Responsibilities
- 3rd party software maintenance, administration, support and customer service.
- Work with vendor support personnel to resolve application issues.
- Work with other Information Technology staff to implement and maintain 3rd party software.
- Provide technical support over the phone and face-to-face
- Assist in testing and integrating 3rd party applications with the college ERP.
- Document 3rd party application processes and procedures.
- Assist with software maintenance and activities.
- Assist in training college staff on installed software.
- Become familiar with available help resources
- Stay updated on campus technology changes.
- Direct calls to appropriate MVCC staff as necessary.
- Performs other related duties as assigned.
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What This Job Offers
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
501-1,000 employees
