Applications Support Senior Analyst

Citi•Tampa, FL

19d•Hybrid

About The Position

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location. Duties: Design and develop solutions to complex application problems. Develop software system testing and validation procedures, programming, and documentation. Engage in testing, and deployment ensuring adherence to best practices in CI/CD pipelines. Coordinate installations and upgrades of programs and systems using Github, SVN, BitBucket, Harness, UDeploy, OpenShift, ECS, and Kubernetes. Use object-oriented programming and client server applications to triage application development and troubleshoot production issues to determine root cause and devise solutions for rapid services restoration and conduct post-mortem analysis of outages. Use Unix Shell Scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, Web Designing, Windows Scripting, Windows PowerShell, and Python to debug user issues reported. Modify existing software to correct errors, adapt it to new hardware, and upgrade interfaces and improve performance supporting Custody and Clearing business. Monitor functioning of equipment to ensure system operates in conformance with specifications using ITRS Genes, Splunk, and App Dynamics. Use Oracle, MS SQL Server, and Teradata to investigate issues, optimize stored procedures for performance, efficiency, and scalability, and identify and resolve performance bottlenecks by fine-tuning database. Conduct crisis management efforts to resolve incidents reported across applications. Use Unix shell and Windows PowerShell to develop programs to automate repeatable manual tasks. Analyze business requirements and evaluate existing system capabilities to ensure operational requirements are properly addressed. Consult on project status, proposals, or technical issues, including software system design and maintenance. Provide evaluation of business process, system process, and industry standards. Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Assist with data processing projects. Coordinate installation of software systems. Evaluate reporting formats, costs, and security needs to determine hardware configuration. Create clear and concise documentation, including flowcharts, diagrams, and layouts, and software system topology. Train users to use new or modified equipment. Validate changes in infrastructure and partner systems. Review applications contingency procedures and test disaster recovery. Identify manual touch point activities and define target plan to develop auto-recoverability. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Requirements

Requires a Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering or related field and 5 years of progressive, post-baccalaureate experience as a Software Engineer, Technology Lead, or related position involving troubleshooting and debugging applications and systems for the financial services industry.
5 years of experience must include: Systems management and integration; Performance monitoring and improvement of applications and systems; Troubleshooting and debugging applications and systems; Database management and optimization; Unix shell scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, web designing, Windows scripting, Windows PowerShell, and Python; Relational database management systems Oracle, MS SQL server; MS Windows Servers; Autosys, Control-M, Cron job, and Windows Task Scheduler; IBM Websphere MQ, Connect Direct, FTP/SFTP; GitHub, ECS, Kubernetes; ITRS Genes, Splunk and App Dynamics monitoring tools.
At least 4 years must include: MSaaS Servers, UDeploy, OpenShift.

Responsibilities

Design and develop solutions to complex application problems.
Develop software system testing and validation procedures, programming, and documentation.
Engage in testing, and deployment ensuring adherence to best practices in CI/CD pipelines.
Coordinate installations and upgrades of programs and systems using Github, SVN, BitBucket, Harness, UDeploy, OpenShift, ECS, and Kubernetes.
Use object-oriented programming and client server applications to triage application development and troubleshoot production issues to determine root cause and devise solutions for rapid services restoration and conduct post-mortem analysis of outages.
Use Unix Shell Scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, Web Designing, Windows Scripting, Windows PowerShell, and Python to debug user issues reported.
Modify existing software to correct errors, adapt it to new hardware, and upgrade interfaces and improve performance supporting Custody and Clearing business.
Monitor functioning of equipment to ensure system operates in conformance with specifications using ITRS Genes, Splunk, and App Dynamics.
Use Oracle, MS SQL Server, and Teradata to investigate issues, optimize stored procedures for performance, efficiency, and scalability, and identify and resolve performance bottlenecks by fine-tuning database.
Conduct crisis management efforts to resolve incidents reported across applications.
Use Unix shell and Windows PowerShell to develop programs to automate repeatable manual tasks.
Analyze business requirements and evaluate existing system capabilities to ensure operational requirements are properly addressed.
Consult on project status, proposals, or technical issues, including software system design and maintenance.
Provide evaluation of business process, system process, and industry standards.
Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
Assist with data processing projects.
Coordinate installation of software systems.
Evaluate reporting formats, costs, and security needs to determine hardware configuration.
Create clear and concise documentation, including flowcharts, diagrams, and layouts, and software system topology.
Train users to use new or modified equipment.
Validate changes in infrastructure and partner systems.
Review applications contingency procedures and test disaster recovery.
Identify manual touch point activities and define target plan to develop auto-recoverability.