Applications Support Analyst - Professional Practices Services - Sioux Falls

Sanford Health•Sioux Falls, SD

5d•$26 - $42

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations. Sanford Health, one of the largest health systems in the United States, is dedicated to the integrated delivery of health care, genomic medicine, senior care and services, global clinics, research and affordable insurance. Headquartered in Sioux Falls, South Dakota, the organization includes 44 hospitals, 1,400 physicians and more than 200 Good Samaritan Society senior care locations in 26 states and nine countries.

Requirements

Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred.
One year of relevant experience in application support, hardware or interface preferred.
Proficient verbal and written communication required.
Positive attitude and excellent customer service skills are expected.
Good interpersonal skills.
Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
Comfortable managing change with excellent problem solving skills.

Nice To Haves

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred.
When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful.
When applicable, possess knowledge in state and federal laws, rules and regulations.
If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Responsibilities

Performs routine healthcare information system and application support.
Utilizes analytical skills and experiences to investigate or escalate support issues.
Resolves incidents and services requests.
Assists in the creation and maintenance of training documentation.
Incorporates appropriate presentation techniques to support and/or lead training sessions.
Researches, analyzes and makes recommendations for application workflow improvements.
Creates and analyzes reports created using multiple reporting mechanisms.
Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs.
Promotes and participates in a team approach.
Works with other departments and outside vendors.
Time management and prioritization of tasks on a daily basis.
Ability to communicate diplomatically across integrated teams.