Applications Support Analyst

Compassus • Brentwood, TN

23h

About The Position

The Applications Support Analyst is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Applications Analyst role is responsible for supporting our program sites with Electronic Medical Record (EMR) systems through documentation, troubleshooting, and escalating within our IT ticketing system. This role works directly with Systems Analyst for an overall comprehensive support model of our business. Additionally, this role supports the EMR application rollout with the server team, security, and training. S/he develops and maintains policies, systems, methods, and procedures for the effective management and control of the help desk function. This position will support M-F 11am - 8pm Central Standard Time Schedule

Requirements

• Bachelor's degree preferred.
• Two (2) to five (5) years of related experience preferred.
• An equivalent combination of education and experience will be considered.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. Ability to calculate figures and amounts, such as discounts, interest, commissions, and percentages.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Ability to understand, read, write, and speak English.
• Articulates and embraces hospice philosophy.
• Proficiency in Cerner, Desktop, Microsoft Office suite, LAN and WAN environments.
• Must be proficient in Crystal reporting tools.
• Knowledge of application support.
• Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Experience in health care and clinical billing systems preferred.
• Knowledge of application support, end user support in vendor applications preferred.

Responsibilities

• Provides end user support to users of EMRs, specifically Homecare Homebase.
• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner.
• Assists with creating user documentation.
• Writes and maintains functional training materials.
• Assists with installing upgrades to Patient Management Software under direction of the supervisor.
• Tests enhancements that are provided by software vendor to verify workflows and process logic are correct.
• Works with software vendor on complex problems to find resolution for the end user.
• Establishes timelines and works with various project teams in other departments.
• Serves as liaison between team members and functional area management.
• Trains end users in a classroom and /or web based environment.
• Monitors and reports performance of systems.
• Oversees small and intermediate projects.
• Assists with coordinating delivery of new enhancements to users.
• Participates in on-call duties.
• Performs other duties as assigned.

Benefits

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees