APPLICATIONS SPECIALIST

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES•City of Rochester, NY

11d

About The Position

Under general supervisor, provide technical and administrative support for CCFCS’s electronic Health Record systems, as well as report maintenance and development for data supplied from the agency’s EHRs. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Requirements

Bachelor’s degree in IT or related field required, or equivalent experience. Electronic Health Records experience preferred.
Four to Five years of experience in PC technology including experience with, Windows, MS Office, database and/or Excel and Outlook. Basic understanding of LAN/WAN technologies and computer network infrastructure and the ability to navigate efficiently. Demonstrated ability to learn, adapt and apply skills to new technology and processes as they are implemented. Basic helpdesk ticketing systems knowledge including experience with preparing, prioritizing, analyzing helpdesk tickets (with respect to the eCR system).
Proficiency with Excel, PowerBi and other MS tools
Superior attention to detail, research, organizational, and problem-solving skills
Ability to work independently and as part of a team
Stellar communications skills, both in-person and in-writing
Demonstrated success working in an environment that requires attention to detail
Customer service skills required with a focus on end to end resolution’
Ability to manage time and multiple requests from users of various levels of experience
Knowledge of medical services terminology
Is knowledgeable about all Medical Records, HIPAA, Confidentiality and all other related policies and procedures.

Nice To Haves

Electronic Health Records experience preferred.

Responsibilities

Provides technical support for Application functionality, specifically (highlights, not exhaustive list):
Daily technical support, requiring interfacing with helpdesk ticketing systems. Responsible for preparing, prioritizing, analyzing helpdesk tickets as required).
User configuration definition and maintenance (support from help desk to be defined), including onboarding and off boarding of new users in timely manner.
Subject Matter Expert for EHRs user base when addressing Business Process / workflow definition and improvement
Manages all aspects of EHR application configuration management including (but not limited to):
Manages all EHR application administration and set-up configuration elements in support of agency requirements
Reviews and assesses new release content
Defines new release test approach and works with user base to ensure new release testing is completed
Ensures communication of key changes / functionality associated with new releases to agency staff
Plans and coordinates release updates with clinical Program Managers
License management
Provides IT interface to EHR vendor for all technical and performance related activities
Validates or troubleshoots system performance as required.
IT focal point for problem debug / analysis
IT focal point for EHR application enhancements
IT resource for peripheral interfacing with EHR (printers, signature pads, scanning, etc.)
Creation and maintenance of reports, using data from EHR and other sources to ensure the optimal use of resources and provide management tools and KPIs
Work with program managers to develop dashboards that provide the metrics required for daily operations
With the cooperation and guidance of current data specialists, assist in transforming current dashboards to meet ever changing sources and requirements.
In keeping with department guidelines, maintains efficient workflow process to support the department
Participates and assists department administration as required with EHR contracting and related documentation.
Maintains the confidentiality of all client records per the requirement of OASAS and HIPAA.
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Other duties as assigned