Applications Operations Analyst

Sartori Company•Plymouth, WI

41d•Hybrid

About The Position

The Application Operations Analyst is an individual contributor role responsible for the reliable, secure, and efficient day-to-day operation of enterprise business applications, with a primary focus on core ERP platforms and supporting operational systems. This position supports application stability, incident resolution, and operational readiness while contributing to configuration, testing, and targeted enhancement activities. The Analyst partners closely with Business Users, Business Analysts, IT, and external partners to ensure systems perform as expected and business disruptions are minimized.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or related field preferred, equivalent experience considered.
4–7 years of experience supporting ERP platforms or enterprise business applications in an operational or analyst role.
Demonstrated experience in application support, incident management, configuration, and testing.
Working knowledge of ERP systems, reporting tools, integrations, and batch processing.
Strong analytical, troubleshooting, and problem-solving skills.
Experience working with integrated application environments and SaaS platforms.
Ability to manage multiple priorities and respond effectively in a support-driven environment.
Strong communication skills and customer service mindset.
Alignment with Company Values Demonstrates behaviors and values that reflect the company’s culture. Sartori’s core values are family, commitment, authenticity, ingenuity, integrity, and humility
Analytical Draws conclusions from data in a logical, systematic way.
Handles Ambiguity Deals confidently with unclear or changing situations.
Problem Solver Effectively identifies and solves challenging problems.
Detail-oriented Shows rigorous and meticulous attention to detail.
Information Seeker Investigates thoroughly to get relevant information.
Quick Study Masters situations or information easily and quickly.
Collaborative Partners with others to realize better results.
Develops Others Coaches or instructs others to improve their performance.
Team player Works well within diverse groups to achieve common goals.
Customer-oriented Attentive and responsive to customer needs.
Quality Commitment Believes in and works to achieve the highest standards.

Responsibilities

Provide operational support for ERP platforms and related business and manufacturing applications.
Monitor application performance, integrations, interfaces, scheduled jobs, and batch processes to ensure availability and reliability.
Troubleshoot and resolve application, data, and configuration issues, recommending effective and sustainable solutions.
Escalate complex issues as appropriate and coordinate resolution with internal teams or Managed Service Providers (MSPs).
Configure, support, and maintain ERP and supporting application components under established standards, including reports, workflows, integrations, and automation tools.
Assist with development and maintenance of application enhancements, reports, interfaces, and data processes as assigned.
Improve system quality and team member efficiency by configuring, testing, and validating software for new and existing applications.
Learn and support additional tools, scripting languages, and integration technologies as needed to support operational and business requirements.
Validate system outputs, data accuracy, and reporting results across supported applications.
Manage incidents, service requests, and change requests assigned through the Helpdesk from intake through resolution.
Analyze incidents and trends to identify root causes and reduce recurring operational issues.
Support release, patching, and change activities to ensure minimal disruption to business operations.
Document resolutions, workarounds, and operational procedures to support knowledge sharing and continuity.
Collaborate with Sartori Business Users and Business Analysts to provide functional, technical, and data-level insight for supported applications.
Assist in designing and explaining new or existing solutions by analyzing, defining, and documenting workflows, business processes, and system-to-system interfaces.
Support project activities across the software development lifecycle, including requirements clarification, testing, and deployment readiness.
Identify opportunities to improve operational processes, monitoring, and overall support effectiveness.
Contribute to standard operating procedures (SOPs) and application support documentation.
Support governance, security, and compliance requirements related to application operations.
Perform limited travel as needed to support project implementations.
Participate in the Business Systems team’s on-call rotation to support the business during and outside of normal business hours.