Applications Engineer - Warranty

Nidec•Mankato, MN

39d•$70,500 - $105,000•Onsite

About The Position

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality. Whether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers’ electrical power needs for both prime and backup generation needs as the industry’s leading manufacturer.

Requirements

MS-Office and Oracle experience required.
Excellent communication skills both internally and with customers experiencing problems.
Ability to travel when necessary (<5%).
US Citizenship required for positions at the North Mankato facility.
Associate (AA) or Bachelors (BS) degree preferred or relevant experience and/or training with rotating equipment.

Responsibilities

Claim management: review, process, and manage warranty claims.
Communicate and enforce warranty policy with customers and other Nidec facilities.
Root cause analysis: Identify causes, analyze claim data, and troubleshoot repair(s) of equipment failure.
Identify the parts, components, and service needed for resolution.
Cross functional collaboration: As necessary, work closely with company and customer’s engineering personnel on technical matters and coordinate instructions and recommendations.
Technical Support: provide technical expertise for warranty-related issues and documentation.
Maintain up to date technical knowledge of company products.
Work from complex engineering drawings and specifications, detailed written and verbal instructions, and handbooks.
Data Analysis & Reporting: track warranty trends, analyze impacts, and generate reports as requested for management and customers.
Continuous improvement: support initiatives to reduce warranty and improve reliability.
Support corrective action efforts with other groups to prevent recurrence.

Benefits

Competitive Compensation: Attractive salary with additional bonus opportunities.
Health and Wellness: Comprehensive medical, dental, and vision coverage, effective from your first day.
Retirement Savings: 401(k) plan with a best-in-class company match of 100% on the employee’s first 6% with an additional 3% employer contribution to support your financial future.
Work-Life Balance: Generous time off package, including PTO and holidays.
Education Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth.

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