Applications Engineer - Sales, Manufactured Products

Generant Company•Butler, NJ

2d•Onsite

About The Position

About Generant: Generant was founded in the early 1930’s, is headquartered in Butler, NJ. We design and manufacture valves and pressure regulators for a wide variety of industries with a strong position in the Industrial Gases and Cryogenics, Medical Gases and Equipment, Energy, and Chemicals markets. Generant is 100% employee owned! We look for dedicated and talented people who accept the responsibilities of thinking like owners and embrace our mission as stated in our Quality Policy: Our Goal is to provide our customers, suppliers and employees true value. We believe this can only be accomplished through a strong commitment to continuous improvement in the quality of our products, services and working environment. Our ideal candidates: Are people who are personally motivated to produce high-quality work Are lifelong learners – driven to continually improve Are well organized Enjoy working in a team environment For more information, please visit our site: generant.com THIS ROLE IS ON-SITE DAILY IN BUTLER, NJ Job Summary: The Applications Engineer is responsible for assisting customers and distributors in product applications. Personnel in this position will leverage in-depth Generant product knowledge to provide effective solutions. The Applications Engineer will also have a substantial role in marketing Generant products and maintaining customer and distributor relationships. To a lesser degree, the Applications Engineer will assist in processing orders (received via mail, fax, phone or e-mail) and handling quotations, lead-time requests and estimated delivery requests.

Requirements

College degree required
Engineering field knowledge of and ability to read technical drawings and specifications.
Must have strong written and verbal communication skills.
Advanced skills including statistical and financial knowledge.
Ability to analyze and solve complex problems.

Responsibilities

Initial point of contact for technical assistance requests by customers and distributors.
Talk through and understand typical applications as explained by customers and provide potential solutions based on product performance knowledge and published information.
Answer any technical questions about Generant products or effectively pass the question on to internal personnel who can provide an accurate answer.
Receives and handles request for formal price quotation, lead time, purchase order, order changes, adjustments and cancellations from customers.
Archives and maintains relationships with customers.
Uses computer to retrieve customer information and order status information.
Works to expedite deliveries as necessary.
Confers with production, sales, shipping, inventory or transportation companies to expedite or trace delayed/missing shipments.
Follows up on customer inquiries.
Makes price and delivery quotations verbally for standard items to approved customers.
Refers customers to pre-established Distributors in their area and/or specific industry.
Assists customers and distributors with proper product selection for their applications.
Maintains the sales contact management system.
As needed, can perform all duties of a Customer Service Rep.
Assist VP of Engineering and/ or VP of Sales and Marketing in various capacities.
Issue RMA numbers and provide information to engineering regarding customer RMA evaluations.
Provide input to engineering for new product development or general R&D based on customer communication.
Some overnight travel will be required.
Participation in relevant industry trade associations example: CGA