Applications Engineer II
Mycronic•Tewksbury, MA
•$75,000 - $105,000
About The Position
The Applications Engineer II is a key customer-facing engineer responsible for system demonstrations, buyoffs, and system/process development. Customer interactions encompass comprehensive pre-sales support, skilled machine configuration during demos and buyoffs, and advanced post-sales support. This role actively supports Research and Development (R&D) by providing in-depth application knowledge and characterizing machine performance. The Applications Engineer II also provides mentorship to other team members.
Requirements
- Bachelor's degree in Mechanical/Electrical/Software Engineering
- 5-7+ years of process experience in microelectronics
- Experience in semiconductor design/repair/maintenance required
- Demonstrated proficiency in problem resolution, and strong customer service skills
- In-depth understanding of semiconductor back-end process/equipment required
- Strong analytical thinking and troubleshooting skills; ability to diagnose and resolve complex equipment malfunctions efficiently and effectively
- Ability to work collaboratively with all departments in the organization
- Strong oral and written communication skills
- Ability to travel frequently within the US
Nice To Haves
- Root cause analysis experience preferred
- Field service experience is a plus
Responsibilities
- Leads new machine setup and calibration activities before customer buyoffs
- Independently executes machine buyoffs, including installation and training
- Develops and provides comprehensive training courses for customers
- Drives process development for customers as assigned, solving complex challenges
- Provides advanced post-sales process and system support, addressing intricate issues
- Conducts system demonstrations either with the customer present or by building parts and returning finished parts with a detailed report
- Makes significant contributions to the system manuals and other forms of documentation
- Systematically collects and provides feedback on opportunities for hardware and software improvements
- Supports senior engineers on complex projects as assigned
- Supports and mentors Engineer I, Applications as assigned, providing technical guidance and coaching
- Supports R&D by providing application knowledge and characterizing machine performance
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
