Applications Engineer II
About The Position
APPLICATIONS ENGINEER II Do you want to be part of an organization on the cutting edge of technology? We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits! Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow. Position Overview The Applications Engineer II is a key customer-facing engineer responsible for system demonstrations, buyoffs, and system/process development. Customer interactions encompass comprehensive pre-sales support, skilled machine configuration during demos and buyoffs, and advanced post-sales support. This role actively supports Research and Development (R&D) by providing in-depth application knowledge and characterizing machine performance. The Applications Engineer II also provides mentorship to other team members.
Requirements
- Bachelor's degree in Mechanical/Electrical/Software Engineering
- 5-7+ years of process experience in microelectronics
- Experience in semiconductor design/repair/maintenance required
- Demonstrated proficiency in problem resolution, and strong customer service skills
- In-depth understanding of semiconductor back-end process/equipment required
- Strong analytical thinking and troubleshooting skills; ability to diagnose and resolve complex equipment malfunctions efficiently and effectively
- Ability to work collaboratively with all departments in the organization
- Strong oral and written communication skills
- Ability to travel frequently within the US
Nice To Haves
- Root cause analysis experience preferred
- Field service experience is a plus
Responsibilities
- Leads new machine setup and calibration activities before customer buyoffs
- Independently executes machine buyoffs, including installation and training
- Develops and provides comprehensive training courses for customers
- Drives process development for customers as assigned, solving complex challenges
- Provides advanced post-sales process and system support, addressing intricate issues
- Conducts system demonstrations either with the customer present or by building parts and returning finished parts with a detailed report
- Makes significant contributions to the system manuals and other forms of documentation
- Systematically collects and provides feedback on opportunities for hardware and software improvements
- Supports senior engineers on complex projects as assigned
- Supports and mentors Engineer I, Applications as assigned, providing technical guidance and coaching
- Supports R&D by providing application knowledge and characterizing machine performance
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
