Applications and Data Administrator

Straz Center for the Performing Arts•Tampa, FL

6h•Hybrid

About The Position

The Applications & Data Manager manages Straz Center's internal applications and data systems, ensuring they operate efficiently, integrate seamlessly, and effectively support cross-departmental workflows. This position plays a vital role in system configuration, data governance, user support, and project management across major platforms such as CRM/ticketing, fundraising, finance/ERP, HRIS, and communications systems. This is a high-impact role that works closely with multiple teams to ensure technology supports business processes across the entire organization Located in downtown Tampa, the 335,000 square-foot Straz Center, one of the largest performing arts complexes in the country, offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health/dental, vision, etc., discounted downtown parking, food and show discounts, plus a generous 403(b) plan and up to 27 days of PTO/Holidays per year.

Requirements

Experience in developing and optimizing complex data and reporting solutions using relational databases.
Experience with dashboarding visualization tools.
Expert-level experience with Microsoft 365 Environment.
Understanding of APIs, SQL, ETL processes.
Experience in supporting multiple users and on-line transaction processing systems.
Ability to troubleshoot complex application problems and work with support staff to resolve.
Ability to work on multiple projects simultaneously.
Must have excellent written and verbal communication skills.
Self-Starter: ability to work without supervision.
Strong problem solving and analytical skills.
Flexibility to work in a 24/7 operational environment, to provide rapid respond to system outages and after-hours support.
Database Administrator or equivalent work experience required
Bachelor's degree or equivalent experience required.
7+ years of experience managing enterprise application databases, integrations and IT projects.
Experience leveraging reporting, analytics, and CRM platforms to drive insights, optimize processes, and support organizational objectives.

Nice To Haves

CRM Certification or equivalent work experience preferred

Responsibilities

Production Application Management: Coordinate with the various departments to configure and customize the production applications that meet the organization's specific needs and business processes. Install, configure, and maintain all Production software, including deployment of any updates and patches. Manage integrations with other systems. Work on API development and integration with third-party tools as needed. Monitor system health and performance, identifying and resolving issues, promptly.
Application Security and Access Control: Enforce security policies and access controls to protect sensitive customer and financial data. Coordinate with the IT Manager and Human Resources to manage user permissions and roles within the system.
Database Administration and Security: Monitors and diagnoses database performance issues. Conducts annual compliance testing and verification. Coordinates backup and recovery strategies of the business applications and databases with the IT Manager. Keeps data secure by managing accessibility.
Data Governance: Responsible for establishing and maintaining robust data governance practices, ensuring the accuracy, security, and compliance of our organization's data assets. Develop and implement data governance policies, standards, and procedures. Ensure adherence to data quality standards across the organization. Assign and manage data stewards responsible for specific data domains. Collaborate with business units to define data ownership and accountability. Conduct training sessions to promote data governance awareness and best practices. Communicate with stakeholders to gather requirements and address concerns. Establish and lead an internal standing data governance committee made up of business data stakeholders.
Data Integrity and Validation: Works with various departments to establish, coordinate, and maintain data integrity and validation procedures. Determines the correct source of data and designs and makes recommendations based on user requirements. Ensures all database objects are developed correctly. Stays abreast of peer data integrity processes, methods, and technology tools. Places data integrity and validation in the forefront of all work efforts.
Business Intelligence, Analytics, Data Warehousing and Reporting: Creates, oversees, and supervises reports, including, but not limited to SQL SSRS, InfoMaker, SySense, Power BI. Creates, filters, and groups BI visualization data. Designs and develops business analytics schemas. Designs and maintains the organization's data warehouse, including the collection, organization, and utilization of all data and statistics from both internal and external data sources. Designs and develops ETL (Extract, Transform, Load) processes. Oversees, supervises, develops, and optimizes data solutions for the benefit of the organization.
Advanced User Support: Provide advanced technical support for all production applications, assisting help-desk personnel and end-users when necessary.
Documentation and Training: Provide updated documentation on the current process/procedures for ongoing maintenance of all production software. Provide training materials, and in some instances perform training, of all production software, as well as coordinate any vendor partner training curriculum for newly implemented production software.
Project Management : Coordinates with the Senior Director of IT to maintain project plans and monitor work progress. Develop project plans, timelines and communications. Creates and maintains change management, standard operating procedures, and other technical documentation. Communicate with application vendors for technical support, issue resolution, and updates. Oversees any consultants engaged for any respective application and data related projects.
Additional Responsibilities: Oversees and supervises the organization's business applications including the deployment of new version upgrades and patches for the organization's primary and secondary applications. Understanding of and adherence to the change management policies and procedures. Provides second tier support for business application users and escalates to vendors as needed. Provides end user support, testing, and training. Oversees and supervises the creation of training programs, facilitates workshops, and vendor coordinated training on business applications, including new and updated releases. Makes recommendations on business application products and improvements.