Applications Analyst

Credit Union 1•Anchorage, AK

42d•$31 - $47•Hybrid

About The Position

The Application Analyst supports the daily operations of our digital applications, ensuring a seamless experience for bout our internal teams and our members. This role serves as a primary point of contact for application support, providing training, troubleshooting, and guidance to internal users. The Application Analyst works closely with vendors and technical teams to resolve issues, manage support tickets, and maintain reliable digital services. If you're passionate about technology, thrive in a team-oriented environment, and want to help shape an exceptional digital experience for our members, we encourage you to apply! This position is based out of our Abbott Headquarters (1941 Abbott Rd.) and is open to a remote/hybrid schedule. Pay Range: $30.71/hr. - $46.57/hr.

Requirements

The Analyst must have at least 3 years of experience in a technical, IT role.
Possess a good understanding of the business processes as they relate to their technical responsibilities.
Good communication and interpersonal skills.
Excellent technical, analytical and problem-solving skills and demonstrate proven technical experience with delivering on technical implementations.
Demonstrate ability to work effectively in a fast-paced, dynamic environment.

Nice To Haves

Bachelor's degree in Computer Science, Software Engineering, or related field; equivalent technical experience in the industry will be considered in lieu of degree.
Technical experience in a financial institution.
Strong understanding of configuring logical workflows and processes within an application.
Experience with technical and software development methodologies (Agile, Scrum) and project management tools.
Strong understanding of financial institution business practices that are driven by the Symitar Core's functionality.
If placed on the Core Applications Team, proficiency with programming languages such as Python, C#, or similar and development standards and best practices.

Responsibilities

Provide daily operational support and troubleshooting of assigned applications.
Document, analyze, triage, resolve or escalate reported issues and follow through on resolving those issues to deliver a superior customer experience.
Participate in user acceptance testing and assist in validating system changes.
Document and maintain system processes, business workflows, and user guides.
Assist in the creation of IT knowledge base articles and internal training materials.
Update documentation as changes to application functionality or process occur.
Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1's mission statement and core values.
Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy of compliance with the Office of Foreign Assets Control (OFAC) laws and regulations.
Meets the current standards as established for the department or branch in the completion of all assigned duties.
Perform other duties as assigned.