Applications Analyst-Workday HCM

Mass General Brigham • Somerville, MA

1d • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. We are seeking a Workday Application Analyst I to join our healthcare organization and support the HR components of the Workday ERP ecosystem, including Human Capital Management (HCM) and related HR modules. This entry-level role focuses on assisting with application support, configuration, testing, documentation, and end-user support under the guidance of senior analysts and functional leads. The Workday Application Analyst I partners with HR stakeholders and internal technology teams to support day-to-day HR system operations, understand foundational HR business processes, and help implement system enhancements that improve efficiency, data accuracy, and employee experience. This role provides hands-on exposure to Workday HR functionality while building core skills in business analysis, application support, and enterprise HR systems within a healthcare environment. The Workday Application Analyst I reports to the ERP Application Manager and works closely with senior analysts, HR functional leads, and integration partners. The ERP Application Analyst will report to the ERP Application Manager

Requirements

• 0–3 years of IT experience, preferably supporting software applications in a healthcare environment
• Experience supporting, developing, or operating software applications
• Ability to document workflows and business processes
• Strong problem-solving and communication skills with technical and non-technical users
• Proficiency with Microsoft Office 365 and common productivity tools
• Ability to understand and document business and HR requirements with guidance
• Basic analytical and problem-solving skills
• Experience documenting workflows and business processes
• Exposure to software testing and validation activities
• Strong written and verbal communication skills
• Detail-oriented with the ability to manage assigned tasks and priorities
• Willingness to learn Workday HR modules and functionality
• Familiarity with ticketing or service management tools
• Ability to follow established procedures and escalation paths
• Comfortable working in a team-based, fast-paced environment
• Adaptable and eager to learn in a changing environment

Responsibilities

• Contributes to the design, development, testing, and maintenance of software applications across their lifecycle
• Translates business requirements into functional specifications and supports quality assurance and testing efforts
• Provides end-user training, documentation, and ongoing application support
• Handles end‑user tickets by providing timely resolutions and routing escalations to the appropriate teams.
• Troubleshoots issues, resolves problems, and escalates appropriately to ensure timely solutions
• Delivers high-quality, customer-focused support, including reporting and operational tasks
• Troubleshoot and resolve system issues, providing timely responses to user inquiries.
• Maintain Opus Job Aid and eBook, ensure the creation, upkeep, and regular updates of Opus Job Aid and eBook to reflect changes in processes, systems, and organizational objectives.
• Participation in a 24x7 on-call rotation to support critical system operations and incident resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed