About The Position

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Workday consulting generalist at PwC, you will focus on providing a broad range of consulting services across various Workday applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Workday applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Application Evolution Services team you are responsible for overseeing a support ticketing queue with multiple open items and leading client status meetings. As a Senior Associate you are expected to focus on building client relationships and developing a deeper understanding of the business context. You are expected to build meaningful client connections and learn how to manage and inspire others. Navigating increasingly complex situations, you are expected to grow your personal brand, deepen technical knowledge, and enhance awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are expected to be comfortable when the path forward isn’t clear, ask questions, and use these moments as opportunities to grow.

Requirements

  • Bachelor's Degree
  • 3 years of experience

Nice To Haves

  • Master's Degree preferred
  • Skilled in overseeing a support ticketing queue
  • Leading client status meetings
  • Handling client relationships
  • Offering functional and/or technical subject matter knowledge
  • Directing process redesign efforts
  • Leading technical and test teams
  • Providing recommendations for business adoption
  • Managing entire project lifecycle
  • Experience with Workday in a support/AMS environment

Responsibilities

  • Overseeing a support ticketing queue with multiple open items
  • Leading client status meetings and confirming communication
  • Building and maintaining client relationships
  • Developing a thorough understanding of business contexts
  • Mentoring and guiding junior team members
  • Navigating complex situations with confidence
  • Anticipating team and client needs to deliver quality work
  • Enhancing technical specialization and personal brand

Benefits

  • medical
  • dental
  • vision
  • 401k
  • holiday pay
  • vacation
  • personal and family sick leave
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