Applications Analyst, Senior (CPLM) - JH
About The Position
At Juno Health, we’re not just building software—we’re transforming healthcare. As a division of DSS, Inc., Juno Health has specialized in developing forward-thinking health information solutions for more than 30 years. We are seeking a highly skilled and client-focused Senior Applications Analyst to lead the successful delivery of professional services engagements and serve as a subject matter expert for assigned software applications. In this role, you will drive implementations from start to finish, providing expert guidance, hands-on configuration, end-user training, and ongoing support to ensure optimal performance and client satisfaction. You will work directly with both external and internal stakeholders, building strong partnerships while translating business needs into effective system solutions. This opportunity is ideal for a proactive, solutions-oriented professional who thrives in a collaborative environment and is passionate about delivering exceptional service and measurable impact.
Requirements
- Ability to analyze the business and integrated workflow needs and align to software functionality
- Ability to work effectively maintaining accuracy and sensitivity under tight timelines and schedules.
- Ability to lead and mentor junior staff in the execution of projects
- Ability to work from an organizational perspective as well as independently and as a contributing team member.
- Ability to adjust and set priorities to meet deadlines.
- Possess exceptional skills in partnering with staff from multiple departments and in developing and maintaining long-term supportive relationships.
- Ability to organize time effectively while identifying barriers to progress, proposing solutions and setting priorities.
- Ability to be effective in a rapidly growing organization.
- Customer service focused, professional, courteous, and articulate
- Proficient in Microsoft Office Products (Word, Excel, Outlook, Visio).
- Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times.
- Possess proven aptitude for understanding technical and business process and the ability to learn new software as assigned
- Bachelors degree; equivalent combinations of work experience and\or education will be considered
- 4 or more years of practical professional experience in application maintenance and implementation
- 4 or more years of customer facing professional services
- Healthcare industry experience in Information Technology or Clinical Informatics
- Strong analytical and problem-solving skills involving complex execution with a high attention to detail
- Must be a US Citizen or Permanent Resident.
- Must be able to pass a Federal background check
- Must be determined suitable for federal employment.
Nice To Haves
- Prior experience in a non-IT clinical, administrative or technical specialty in healthcare.
- Clinical license
- Prior supervisory experience
- Experience working in a similar role for a healthcare software development vendor.
Responsibilities
- Develop and maintain in depth understanding of assigned software applications
- Maintains working knowledge of application module integration
- Leads the creation and maintenance of internal and external documentation and implementation tools as assigned
- Participate in or leads customer professional services offerings including implementations as assigned
- Team leader on large or complex projects for other application analyst team members
- Participate in configuration management responsibilities as assigned
- Participate in process to validate product deployment program
- Accountable to comply with implementation standards and guidelines.
- Leads in the completion, submission and presentation of product and project documentation required for the assigned responsibilities
- Provide support of assigned software applications to the customer base through the established support processes
- Provide on-call and off hours support services as assigned and scheduled
- Provide call center and implementation command center coverage as scheduled
- Evaluate requirements and prepare for product demonstrations as assigned
- Participate in process improvement opportunities facilitated by PMO management to tailor implementation and support processes to meet the needs of Vendors/ External Clients
- Travels as needed, including weekend travel when necessary (abiding by DSS established travel guidelines)
- Participate in product sales opportunities as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
