Applications Analyst I - Ambulatory/Clinic Focus, PRN

Baptist Health Care•Pensacola, FL

61d

About The Position

This role is best suited for individuals with hands-on clinical experience in an ambulatory care setting. The position functions primarily as a clinical liaison. The majority of the role involves being present in the clinic, working directly alongside providers and clinical staff to support them with electronic systems and optimize clinical workflows. Ideal candidates will have a strong understanding of clinic operations and a clinical background such as RN, Medical Assistant, or similar experience. The Application Analyst I functions as a team member providing front line support on information systems technologies which are used across the health system. This position is responsible for assisting in providing application(s) configuration support, testing, implementation, and training to enhance clinical, financial and administrative applications, operational efficiencies, patient safety, and departmental workflow needs. The position requires the ability to work various shifts during system go lives or major upgrades.

Requirements

High School Diploma or Equivalent Required
2 years IT or healthcare related experience Required

Nice To Haves

Candidates with healthcare clinical workflow, ambulatory clinical background, experience with Altera

Responsibilities

Participates in data collection to support current needs assessment, software configuration and interface design, implementation, testing, support, and reporting.
Work with clinicians and administrative/revenue cycle staff to design clinical and administrative workflows within applications to gain improved clinical, administrative, or health information management efficiencies, meet quality standards, and improve the patient and provider experience.
Participates in change management activities to support successful system deployments and enhancements.
Participates in unit, functional and integrated testing of the software with variety of hardware to ensure that the design objectives are met.
Provides input into escalation of issues with appropriate internal and/or contracted resources.
Assists with the development and maintenance of system documentation, end-user training materials, and supports training efforts.
Assists in the development of policies and procedures in collaboration with clinicians, other team members, and IT leadership.
Generate reports from various systems to monitor compliance and performance.
Support and troubleshoot issues with end users through resolution.
Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
Actively participates in and sometimes leads team daily management and process improvement activities.
Responsible for managing small to medium projects to completion on time.