Application Support & Training - Coordinator 3

University of New Orleans•Baton Rouge, LA

27d

About The Position

Provides technical support by diagnosing technical problems and identifying appropriate solutions through research. Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees. Designs, creates, and implements user-friendly SharePoint sites that meet the specific business, collaboration, and communication needs of various departments and teams within the Louisiana Department of Health (LDH). Serves as the primary liaison between end-users and the SharePoint platform, ensuring that solutions are secure, effective, and compliant with all LDH and HIPAA regulations. Plans, coordinates, schedules and presents training classes in person and via online meetings; may include travel to locations within Louisiana. Assists in course development of special topics as defined by state officials. Manages the Learning Management System (LMS) content, serving all of LDH. Evaluates training programs and assesses technical training needs for LDH and contract employees by survey, interview and participant evaluation; provides follow-up support and further training. Adheres to and communicates policies, rules, and regulations relating to technology use. Assists in setup and support at various workshops and conferences. Prepares required administrative forms associated with travel and material requisition for trainings. Researches educational resources for internal use. Audits and updates LMS user account information and runs ad-hoc reports as needed for LDH management. Takes lead role with pressing unit matters and work with unit supervisor to address properly. Takes lead role in training new unit employees. Works with unit supervisor and Project Management to develop and implement testing plans for new software development. Develops long and short-range plans for staff organization, training, and equipment needs. Assists with conducting an annual performance evaluation for each subordinate, setting future goals and strategies. Assists with recruitment, selection, training, supervision, and professional development of assigned staff. Other tasks as directed.

Requirements

Bachelor’s Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
Minimum 3 years of professional experience with technical training or content development.
Minimum 2 years of professional experience with public speaking or presentations.
Excellent analytical skills, effective organizational and time management skills.
Great attention to detail and follow up, and verbal/written communications skills.

Nice To Haves

Minimum 4 years of professional experience with technical training or content development.
Minimum 3 years of professional experience with public speaking or presentations.
Minimum 3 years of professional experience with internal LDH information systems and/or programs
Minimum 1 year of professional experience with project management or coordination.
Minimum 1 year of professional experience supporting Microsoft 365 applications and SharePoint.

Responsibilities

Provides technical support by diagnosing technical problems and identifying appropriate solutions through research.
Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.
Designs, creates, and implements user-friendly SharePoint sites that meet the specific business, collaboration, and communication needs of various departments and teams within the Louisiana Department of Health (LDH).
Serves as the primary liaison between end-users and the SharePoint platform, ensuring that solutions are secure, effective, and compliant with all LDH and HIPAA regulations.
Plans, coordinates, schedules and presents training classes in person and via online meetings; may include travel to locations within Louisiana.
Assists in course development of special topics as defined by state officials.
Manages the Learning Management System (LMS) content, serving all of LDH.
Evaluates training programs and assesses technical training needs for LDH and contract employees by survey, interview and participant evaluation; provides follow-up support and further training.
Adheres to and communicates policies, rules, and regulations relating to technology use.
Assists in setup and support at various workshops and conferences.
Prepares required administrative forms associated with travel and material requisition for trainings.
Researches educational resources for internal use.
Audits and updates LMS user account information and runs ad-hoc reports as needed for LDH management.
Takes lead role with pressing unit matters and work with unit supervisor to address properly.
Takes lead role in training new unit employees.
Works with unit supervisor and Project Management to develop and implement testing plans for new software development.
Develops long and short-range plans for staff organization, training, and equipment needs.
Assists with conducting an annual performance evaluation for each subordinate, setting future goals and strategies.
Assists with recruitment, selection, training, supervision, and professional development of assigned staff.
Other tasks as directed.