Application Support Technician

Silgan Containers • Brookfield, WI

6d

About The Position

Working for Silgan will be the best decision you make! Now hiring for an Application Support Technician in Waukesha, WI What we offer: An inclusive culture where every team member is valued and recognized. Competitive salary and comprehensive benefits, including health, dental, vision, life, disability, and AD&D coverage. Supplemental benefits such as pet insurance, telemedicine access, and employee perk programs. 401(k) plan with employer match (after eligibility period). Paid time off and holiday schedule Tuition assistance for professional development and certifications. Opportunity to work in a stable, growth-oriented environment. What you’ll do: Become a foremost expert in the ProTraQ software suite, assisting in the maintenance of Silgan’s enterprise business application across all manufacturing locations. Implement, train, and maintain the ProTraQ system for end users including floor operators, supervisors, and plant management. Ensure consistent implementation of corporate-designated software and associated hardware. Travel for project work and installations (approximately 50–75% domestically and internationally). Install and configure hardware and software, including barcode scanners and related systems. Provide training to end users on software and hardware functionality. Work with Business Technology teams to resolve issues and perform ProTraQ upgrades at remote sites. Establish strong working relationships with plant management and quality managers to assist in manufacturing process tracking. Demonstrate professionalism, communication excellence, and strong troubleshooting capabilities in both software and hardware environments. We need you to have: Bachelor’s degree in Information Technology or a related field; OR an Associate’s degree plus 2 years of relevant technical support experience. Experience providing end-user training—ideally within a manufacturing environment. Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting. Ability to work independently, with a team, and across levels. Willingness and ability to travel 50–75% (domestic and international) and obtain a U.S. Passport. Basic knowledge of ERP systems preferred. Experience with handheld barcode scanners a plus. Secondary language a plus. Who We Are: America’s largest metal food packaging producer. A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products. Ready to grow with us? Be part of a team where your contributions matter. Apply now to join us at our new location: 21027 Crossroads Circle, Waukesha, WI. This page is specific to Silgan Containers, Silgan Closures, Silgan Plastics, Silgan Plastics Food Containers and Silgan Specialty packaging. If you are interested in exploring opportunities with our Silgan Dispensing division, please click here Job Aid on How to Apply We are a leading worldwide manufacturer of dispensing and specialty closures for food, beverage, health care, garden, home, personal care, fragrance and beauty products. We are also a leading manufacturer of metal containers in North America and Europe, and we are the largest manufacturer of metal food containers in North America with a unit volume market share in the United States in 2021 of slightly more than half of the market. Additionally, we are a leading manufacturer of custom designed plastic containers in North America for a variety of markets, including the personal care, food, health care and household and industrial chemical markets.

Requirements

• Bachelor’s degree in Information Technology or a related field; OR an Associate’s degree plus 2 years of relevant technical support experience.
• Experience providing end-user training—ideally within a manufacturing environment.
• Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting.
• Ability to work independently, with a team, and across levels.
• Willingness and ability to travel 50–75% (domestic and international) and obtain a U.S. Passport.

Nice To Haves

• Basic knowledge of ERP systems preferred.
• Experience with handheld barcode scanners a plus.
• Secondary language a plus.

Responsibilities

• Become a foremost expert in the ProTraQ software suite, assisting in the maintenance of Silgan’s enterprise business application across all manufacturing locations.
• Implement, train, and maintain the ProTraQ system for end users including floor operators, supervisors, and plant management.
• Ensure consistent implementation of corporate-designated software and associated hardware.
• Travel for project work and installations (approximately 50–75% domestically and internationally).
• Install and configure hardware and software, including barcode scanners and related systems.
• Provide training to end users on software and hardware functionality.
• Work with Business Technology teams to resolve issues and perform ProTraQ upgrades at remote sites.
• Establish strong working relationships with plant management and quality managers to assist in manufacturing process tracking.
• Demonstrate professionalism, communication excellence, and strong troubleshooting capabilities in both software and hardware environments.

Benefits

• An inclusive culture where every team member is valued and recognized.
• Competitive salary and comprehensive benefits, including health, dental, vision, life, disability, and AD&D coverage.
• Supplemental benefits such as pet insurance, telemedicine access, and employee perk programs.
• 401(k) plan with employer match (after eligibility period).
• Paid time off and holiday schedule
• Tuition assistance for professional development and certifications.
• Opportunity to work in a stable, growth-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees