Application Support Technician - Englewood, CO

Tetra Tech, Inc.•Englewood, CO

30d•$60,000 - $70,000•Onsite

About The Position

Tetra Tech, Inc., an industry leader and nationally recognized engineering and consulting firm, has an opening in our Englewood, CO location for an Application Support Technician. As a member of our Tetra Tech Rooney team, you will provide support for our digital design project deliverables in Autodesk products, document management systems, engineering applications, and working on specific custom configurations associated to client project requirements. The position includes performing a variety of duties including, but not limited to, the onboarding and offboarding, installation, diagnosis, troubleshooting, maintenance and support of computer desktop systems and applications of CAD and engineering environments in support of custom configurations, all peripheral devices, the interfacing of other applications, and support of configurations and licensing of standard business software on the desktop as part of the enterprise. Must have good written and spoken communication skills, and the ability to troubleshoot multifaceted problems in a systematic prioritized manner. Any candidates interested in this opportunity should apply by the December 31, 2025 deadline. Why Tetra Tech: At Tetra Tech, we are Leading with Science to solve the world's most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world. Your Impact: Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential - join us to advance your career while leaving a lasting legacy.

Requirements

Associates degree with emphasis and/or significant coursework in Computer Science.
Minimum of 1 year of experience in a network environment or any satisfactory combination of experience and training which demonstrates the knowledge, skills, and abilities to perform the duties of the position.
Must be self-motivated and thrive in a team environment.
Knowledge and experience supporting Microsoft Windows operating systems.
Thorough understanding and ability to support and troubleshoot MS Office products.
Excellent written and verbal communication skills.
A Pre-employment drug screening in compliance with state regulations is required.
Must possess a valid driver's license with a clean driving record without restrictions.

Nice To Haves

Bachelor's degree with emphasis and/or significant coursework in Computer Science.
Knowledge of a networked environment, knowledge of telephony systems, copiers, and experience with backup software, systems, and procedures.

Responsibilities

Support staff (CAD engineers / operators and office personnel) on current and updated operational products including troubleshooting and maintenance cycle as required.
Distribute and install all CAD or any specific operational application (RISA, ETAP, SKM, SPS, etc.) upgrades to the operating unit and as on-boarding systems require.
Diagnose software and hardware problems. Train staff and faculty in IT services and solutions.
Assure applications are supported / interfaced as required and identify any problems and repairs with printers, copiers and scanners for CAD or any operational application (RISA, ETAP, SKM, SPS, etc.).
Assist users and/or other IT staff with IT related problems when called upon reporting issues/tickets in support of working collaboratively with enterprise core services for corrective action and permanent resolution.
Track, prioritize and document requests using an IT support request system.
Research and learn about new versions or existing application functionality in the market that relates to the organization's processes or customizations.
Document IT systems using Tetra Tech IT Asset Management System.
Work with other IT teams on a regular basis.
Review open tickets/issues in local office/region, add local knowledge to tickets, works one on one with users, concierge tickets to completion.
Look for trends in open office/region tickets that may be created by larger local issue, work with Service Desk (ESS) to update/group tickets as needed.
Creates good working relationship with local business leaders to enable regular status of larger IT issues, hardware refreshes, and IT budgeting.

Benefits

Comprehensive and market-competitive benefits.
Tetra Tech offers the following optional benefits: Medical, Dental, Vision, Prescription, Accidental Death & Dismemberment, Long & Short-Term Disability, Health & Dependent Care Flexible Spending. Financial Benefits: Group Term Life, Optional Group Term Life Insurance, Business Travel Accident Insurance, Health Savings Account, 401K, Employee Stock Purchase Plan, Time Off with Pay, Employee Assistance Program, Adoption Assistance, Leaves of Absence.
Merit-based financial rewards.
Flexibility and company-wide commitment to work/life balance.
Collaborative team atmosphere that values the contributions of all employees.
Learning and development opportunities for ongoing professional growth.

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