Application Support Technician I

Cape Cod 5 • Hyannis, MA

9d

About The Position

Analyst activities include: application development and support, product management, technical support and all phases of change management. This also entails working closely with business lines and training departments. Serve as a user administrator ensuring appropriate access to many applications including the host system for the Bank’s employees.

Requirements

• Associates degree desired - Focus on Business, Software, Hardware
• 2-4 years banking experience preferred
• Solid written and verbal communication skills
• Strong knowledge and understanding of the core system, the Bank’s data and processes
• Strong technical and computer skills
• Good organizational skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers.
• Required to be available for support off-hours, as needed

Responsibilities

• Application Administrator
• Application Development and Support
• Review, analyze and modify applications and databases, including system configuration, testing and debugging applications
• Manage the implementation of new software releases and patches, following the Bank’s IT policies
• Maintain timing of synchronization of multiple core environments (Production, Test and Training)
• Assist in the design, delivery, and improvement of in-house and third-party software
• Identify and implement solutions to recurring problems
• Serve as the application resource for all Bank departments
• Assist with hardware issues and software error resolution
• Trouble-shoot technical problems
• Translate needs into technical requirements
• Consult with users and stakeholders in the development of processes and procedures to increase system capability
• Develop testing plans and coordinate the testing of system enhancements
• Provide interface management via data mapping, report-writing and trouble-shooting
• Develop and maintain technical and procedural documentation
• Provide daily system application administration
• User Administration
• Establish user rights and security by adding, changing and deleting user access according to established procedures
• Design and maintain user roles
• Reset user passwords
• Document and maintain procedures
• Audit system reports to ensure user rights are added, changed and deleted according to established procedures
• Conduct and manage user access reviews
• Provide annual oversight to the Bank’s Application Administration policy (4.1) by identifying in-scope applications, distributing and collecting application administrator questionnaire responses, identifying exceptions so they can be risk rated by Information Security.
• Forms documentation development and maintenance
• Develop or support and incorporate the appropriate forms and disclosure documentation
• Review and maintain associated forms and procedures on an ongoing basis
• Provide assistance on development, creation and incorporation of new and/or modified documentation for the application
• User support
• Provide advanced technical support for identified applications
• Inform end-users about new functionality
• Serve as Bank-wide problem solving resource
• Communicate pertinent information within the Bank; verbally, written and through reports
• Manage changes and enhancements with other Bank departments
• Manage problem resolution regarding the software and any interfacing applications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree